Reservations Specialist - Arabic Speaking in London

We care about your career and are known for having the absolute best people in the industry. When you join us as a Reservations Specialist you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends, but also through our award‐winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll get:

• Annual salary of £28,389 plus monthly financial incentives
• Workday lunches in the form of a prepaid contactless card – £2,772 annual value for full‐time employees
• Complimentary stays with breakfast included in our Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £750 refer a friend bonus scheme
• World class development opportunities
• Social events throughout the year
• Season ticket loan and cycle to work scheme
• Exclusive access to a discount platform featuring 1000s of retailers

What you’ll do:

You will be responsible for assisting guests with their enquiries about reservations for all our nine hotels of the Collection. This will include processing all bookings via telephone and email and follow‐up activities related to reservations aspects, to ensure our guests receive nothing but the best experience. You’ll also need to be persuasive and engaging in order to close the sale over the phone and/or via email. Prioritisation is another key skill: as a reservations specialist, you will be skilled at multitasking and able to adapt in a fast‐paced environment in order to meet time of response targets.

Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Reservations Specialist you’ll have the opportunity to bring these to life and continue to create our legacy. Dorchester Collection uses various systems in order to deliver the best service to our guests. Being able to quickly adapt to new technology is an essential part of this role. The operational hours of work are shift‐based and may be subjected to change. These currently set as:

• Monday to Friday: 07:00 – 22:00
• Saturday and Sunday: 08:00 – 20:00

What you’ll bring:

You’ll bring your unique personality and passion to the role and the team. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our office. Our reservation specialists must feel comfortable communicating in this language. Native or proficient command of Arabic, spoken and written, is also essential for this role to be able to communicate with our Arabic speaking guests from the Gulf region.

Who we are:

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.