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For Companies At a Glance
- Tasks: Manage guest enquiries and create unforgettable experiences at our luxury hotels.
- Company: Join the Dorchester Collection, known for its extraordinary guest service and inclusive culture.
- Benefits: Enjoy a competitive salary, complimentary hotel stays, and exclusive discounts.
- Why this job: Be part of a dynamic team that values creativity and personal growth.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
- Other info: Flexible shifts in a vibrant environment with excellent career development opportunities.
The predicted salary is between 22800 - 28400 £ per year.
Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process.
Position Overview
Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests' phone calls and email enquiries for all hotels within the Collection. Listening to our guests' needs and being able to address them with the most suitable options and solutions are vital to create lifelong memories.
What you'll get
- A salary of £28,389 plus monthly financial incentives
- Complimentary stays with breakfast included in our Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- £750 refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year
- Workday lunches in the form of a prepaid contactless card (not taxable)
- Season ticket loan and cycle to work scheme
- Exclusive access to a discount platform featuring 1000s of retailers
- Competitive Retirement Scheme
What you'll do
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listed below functions and requirements of our reservation specialists:
- Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
- Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels.
- Prioritization is another key skill: our reservation specialists are multitasking and are able to adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholders expectations.
- Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservation specialists is to bring the same values to life and to continue to create our legacy.
The operational hours of work are shift-based and may be subjected to change. These currently set as Monday to Sunday: 07:00 - 22:00.
What you'll bring
All of our employees are ambassadors of our Vision, Values and culture. We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection. Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team. English is the primary language used in our global contact centre. Our reservation specialists must feel comfortable communicating in this language. Native or proficient command of the French, Italian, or Arabic language, spoken and written, is preferred.
Job Location: United Kingdom, Location: 1 Knightsbridge, London SW1X 7LX
Reservations Specialist in London employer: Dorchester Hotel Ltd.
Contact Detail:
Dorchester Hotel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Dorchester Collection's values and mission. This way, you can show how your personality aligns with their vision during the chat.
✨Tip Number 2
Practice your communication skills! As a Reservations Specialist, you'll need to be a pro at handling guest inquiries. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you juggled multiple tasks successfully. This will help you stand out as someone who can thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us.
We think you need these skills to ace Reservations Specialist in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique personality shine through! We love seeing candidates who can express themselves authentically, so don’t be afraid to show us what makes you, well, you!
Tailor Your Application: Make sure to customise your application for the Reservations Specialist role. Highlight your relevant experience and skills that align with our values of Passion, Personality, Respect, Working Together, and Creativity. This will help us see how you fit into our Dorchester Collection family.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Dorchester Hotel Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Dorchester Collection. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Reservations Specialist, excellent communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few examples of how you've successfully handled guest inquiries or resolved issues in the past. This will demonstrate your ability to connect with guests and colleagues alike.
✨Demonstrate Your Multitasking Abilities
The role requires juggling multiple tasks at once. Be ready to discuss situations where you've had to prioritise tasks or manage time effectively. You could even simulate a scenario during the interview where you have to handle several guest requests simultaneously to showcase your skills.
✨Embrace the Values
Dorchester Collection values Personality, Passion, Respect, Working Together, and Creativity. Think about how you embody these values in your work. Prepare to share specific examples that highlight your alignment with these principles, as this will resonate well with the interviewers.
