At a Glance
- Tasks: Provide IT support and manage systems for a leading hospitality brand.
- Company: Join the Dorchester Collection, known for excellence and innovation.
- Benefits: Enjoy complimentary hotel stays, discounts, and world-class development opportunities.
- Other info: Dynamic work environment with social events and career growth potential.
- Why this job: Become a legend in IT while working with passionate professionals.
- Qualifications: Experience in IT support and knowledge of Microsoft technologies required.
The predicted salary is between 30000 - 40000 £ per year.
Corporate Office – Information Technology
Contract Type: Permanent
Status: Full time
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as a Global IT – Support Technician, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
The stages of the recruitment process are:
- First Stage interview with Head of Infrastructure & IT Support
- Second Stage interview with our Global IT Leads – Technical Delivery
- Final Stage interview with People & Talent Specialist and Head of Infrastructure & IT Support
What you’ll get
As a Global IT – Support Technician at Dorchester Collection, here are just some of the great benefits you will receive:
- Complimentary stays with breakfast included in all 10 Dorchester Collection hotels.
- 50% off at bars and restaurants within all of our Dorchester Collection hotels.
- £750 Refer a friend bonus scheme.
- World‑class development opportunities.
- Social events throughout the year.
- Workday Lunches in the form of a prepaid contactless card.
- Season ticket loan and cycle to work scheme.
- Exclusive Access to a discount platform featuring 1000s of retailers.
- Subsidiated access to gyms, fitness classes and wellness experiences.
What you’ll do
You will be responsible for day‑to‑day oversight and administration of Dorchester Collection IT infrastructure and the third‑party providers that deliver support for the physical and virtualised infrastructure. The corporate IT support team ensures that all systems are configured and supported in such a way as to maximise availability of systems. In this role, you will be responsible for providing support to helpdesk team members and end users.
Day to day, you will be responsible for:
- Systems Administration – Deployment, installation and ongoing support of computer hardware and software.
- Support – 1st / 2nd line support reference for Dorchester Collection employees in the corporate office and internationally.
- Education – Facilitate IT education and awareness programs and initiatives.
- Project Delivery – Support Dorchester Collection IT management in the delivery of new systems and projects to enhance the infrastructure. Contribute to the delivery of hotel projects internationally.
- Incident Management – Participate as required in incident management and response, including communications.
- Compliance – Adhere to standards and best practices.
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each day. The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, with a core requirement of on‑call support outside of these working hours. We are based in our corporate office in Knightsbridge.
What you’ll bring
- Unique personality and passion for the role and the team.
- Previous experience in IT Technical Support or similar, preferably within a mid to enterprise‑size business.
- Experience administering Microsoft cloud technologies, Active Directory Users and Computers, and Microsoft Office 365.
- Fluency in English, both verbally and written.
- Knowledge of server and desktop hardware support and deployment, and networking configuration and troubleshooting.
- Understanding of LAN, WAN and Wireless networking technologies.
- Administration of virtualised infrastructure a key advantage.
- Any of the following industry certifications are highly advantageous: ITIL, MCSA/MCSE, CCNA or a computing‑related degree.
Job Location: United Kingdom
Location: 3rd Floor, 1 Knightsbridge SW1X 7LX London
Global IT - Support Technician in London employer: Dorchester Hotel Ltd.
At Dorchester Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development. As a Global IT – Support Technician, you will benefit from world-class training opportunities, generous employee perks including complimentary hotel stays and discounts, and a supportive team environment that values passion and creativity. Located in the heart of Knightsbridge, our corporate office provides a dynamic setting where you can thrive and become a legend in your own story.
StudySmarter Expert Advice🤫
We think this is how you could land Global IT - Support Technician in London
✨Tip Number 1
Get to know the company culture! Before your interviews, dive into their values and mission. This way, you can show how your personality aligns with theirs, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during those crucial interviews.
✨Tip Number 3
Don’t forget to ask questions! Prepare some thoughtful questions about the role and the team. This shows you're genuinely interested and helps you figure out if it’s the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of our community from the get-go, which is always a bonus!
We think you need these skills to ace Global IT - Support Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Global IT – Support Technician role. Highlight your relevant experience in IT support, especially with Microsoft technologies and any certifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for IT and why you want to join our team at Dorchester Collection. Share specific examples of your past experiences that relate to the job description.
Show Off Your Personality:We value personality just as much as skills! Don’t be afraid to let your unique character come through in your application. We’re looking for someone who fits our values of Passion, Personality, Respect, Working Together, and Creativity.
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dorchester Hotel Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft cloud technologies, Active Directory, and Office 365. Be ready to discuss your previous experiences with these tools and how you've used them in past roles. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you provided 1st or 2nd line support and how you resolved incidents. This will demonstrate your ability to think on your feet and handle challenges, which is crucial for a Global IT Support Technician.
✨Emphasise Teamwork and Communication
Since this role involves working closely with helpdesk team members and end users, be ready to talk about your experience in collaborative environments. Highlight any instances where you facilitated IT education or awareness programs, as this shows your commitment to teamwork and improving others' understanding of technology.
✨Align with Company Values
Familiarise yourself with the company's values: Passion, Personality, Respect, Working Together, and Creativity. During the interview, try to weave these values into your responses. For example, share a story that reflects your passion for IT and how you respect your colleagues' contributions. This will help you connect with the interviewers on a personal level.
