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- Tasks: Assist guests with reservation inquiries and provide exceptional customer service.
- Company: Luxury hotel collection in Greater London known for outstanding guest care.
- Benefits: Competitive salary, financial incentives, and complimentary hotel stays.
- Why this job: Join a prestigious team and enhance guest experiences in a luxury setting.
- Qualifications: Fluency in Arabic and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
A luxury hotel collection in Greater London seeks a Reservations Specialist fluent in Arabic to assist guests with reservation inquiries across nine hotels. This full-time role involves engaging customers via phone and email, providing top-notch service, and ensuring a seamless booking experience.
The ideal candidate will demonstrate great communication skills and a strong customer service ethic.
The position offers competitive salary and excellent benefits including annual salary plus financial incentives and complimentary hotel stays.
Arabic-Speaking Reservations Pro | Luxury Hotel Guest Care in London employer: Dorchester Hotel Ltd.
Contact Detail:
Dorchester Hotel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arabic-Speaking Reservations Pro | Luxury Hotel Guest Care in London
✨Tip Number 1
Make sure to brush up on your Arabic language skills! Since this role is all about engaging with guests, being fluent and confident in your communication will set you apart. Practice common phrases and customer service scenarios to ensure you're ready for any situation.
✨Tip Number 2
Showcase your customer service experience! When you get the chance to chat with potential employers, highlight specific examples where you've gone above and beyond for a guest. We want to see that you can provide that top-notch service they’re looking for.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to people in the hospitality industry, especially those who work in luxury hotels. They might have insider tips or even know about job openings before they’re advertised. Plus, it’s a great way to get your name out there!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So, don’t hesitate – get your application in and let’s make that booking experience seamless together!
We think you need these skills to ace Arabic-Speaking Reservations Pro | Luxury Hotel Guest Care in London
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about engaging with guests in Arabic, make sure to highlight your language proficiency right at the start. We want to see how your skills can enhance the guest experience!
Tailor Your Experience: When you’re writing your application, focus on your previous customer service roles. We love seeing how you've gone above and beyond for guests in the past, so share those stories with us!
Be Professional Yet Personable: While we appreciate a friendly tone, remember that this is a luxury hotel setting. Strike a balance between being approachable and maintaining professionalism in your written communication.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dorchester Hotel Ltd.
✨Brush Up on Your Arabic
Since this role requires fluency in Arabic, make sure you're comfortable speaking and writing in the language. Practise common phrases related to reservations and customer service to ensure you can communicate effectively during the interview.
✨Know the Hotel Collection Inside Out
Research the luxury hotel collection thoroughly. Familiarise yourself with their services, values, and unique selling points. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a guest or resolved a challenging issue. This will demonstrate your strong customer service ethic.
✨Practice Common Interview Questions
Anticipate questions related to reservations and guest care. Practise your responses to questions like 'How would you handle a difficult guest?' or 'What steps do you take to ensure a seamless booking experience?' This will help you articulate your thoughts clearly during the interview.
