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- Tasks: Lead a team to deliver exceptional guest services and ensure smooth operations.
- Company: Join the award-winning Coworth Park Hotel, a top workplace in 2025.
- Benefits: Enjoy complimentary stays, discounts, health perks, and generous rewards.
- Other info: Dynamic environment with opportunities for growth and training.
- Why this job: Be part of a passionate team that values inclusivity and creativity.
- Qualifications: Customer service experience, IT skills, and a love for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
Join us as a Guest Services Co‑ordinator Shift Leader at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
What you'll get:
- Complimentary nights with breakfast within Dorchester Collection
- 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
- Very generous Employee Introductory Scheme offered
- Team members' awards and incentives schemes
- Contributory pension scheme entitlement from date of commencement
- Life assurance cover for all team members
- Uniform laundered complimentary
- Complimentary meals whilst on duty at our team members' restaurants
- Complimentary Internet at allocated computers in team areas
- Interest free Season Ticket Loan
- Occupational Health, including subsidised massage treatments and health clinics
- Complimentary Eye Test for VDU users
What you'll do:
- Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
- Assist with Check‑in and Check‑out
- Supervise the billing, ensuring folios are up to date and accurate
- Liaise directly with the VIP guests ensuring all their needs are met
- Deal promptly and effectively with any guest concerns
- Conduct a shift handover in conjunction with the Guest Service Manager at the end of each shift
- Assist the Guest Service Managers when needed
- Identify any training needs of the Guest Service Coordinators staff and communicate these to management
- Carry out on‑the‑job training with all Guest Service Receptionists
- Act as an ambassador of the hotel
- Attend any training courses that may be beneficial
What you'll bring:
- Passionate about hospitality and delivering a 5* service to our guests
- Customer service orientated
- Experience of Opera
- Excellent IT knowledge including Microsoft Office
- Good written and spoken English
- Team player
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team.
Shift Leader - Guest Services in England employer: Dorchester Hotel Ltd.
Contact Detail:
Dorchester Hotel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader - Guest Services in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Coworth Park Hotel on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest services. Think about how you’d handle tricky situations with guests and be ready to share your experiences. We want to see your passion for hospitality shine through!
✨Tip Number 3
Dress to impress! First impressions matter, especially in the hospitality industry. Make sure you look sharp and professional when you show up for your interview. It shows you care about the role and the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It’s a great way to reiterate your interest in the position and remind them of your enthusiasm for joining the team.
We think you need these skills to ace Shift Leader - Guest Services in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how much you care about delivering top-notch service and making guests feel special.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in guest services. We love seeing how your background aligns with our values of respect, teamwork, and creativity.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dorchester Hotel Ltd.
✨Know Your Stuff
Familiarise yourself with the Coworth Park Hotel and its values. Understand their commitment to inclusiveness and how it shapes their culture. This will help you align your answers with what they’re looking for.
✨Showcase Your Passion
As a Shift Leader in Guest Services, your passion for hospitality should shine through. Prepare examples of how you've delivered exceptional service in the past and how you can bring that same energy to their team.
✨Be Ready for Scenarios
Expect situational questions about handling guest concerns or supervising staff. Think of specific instances where you’ve successfully resolved issues or trained team members, and be ready to share those stories.
✨Dress the Part
First impressions matter! Dress smartly and professionally, reflecting the high standards of the hotel. This shows that you respect the interview process and understand the importance of presentation in the hospitality industry.