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- Tasks: Supervise daily operations, manage guest orders, and ensure exceptional service in a luxury cake and flower shop.
- Company: Join The Dorchester, a top-rated hotel known for its inclusive culture and commitment to excellence.
- Benefits: Enjoy personal development opportunities, a supportive team environment, and the chance to work with luxury products.
- Why this job: Be part of a creative team that brings joy through bespoke cakes and floral arrangements, enhancing guest experiences.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a passion for luxury gifting are essential.
- Other info: Diversity and inclusion are at our core; we welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Join us as a Cake & Flowers Shop Supervisor at The Dorchester, recently recognized as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.
As a Cake & Flowers Shop Supervisor at The Dorchester, you will be part of a creative and customer-focused team dedicated to delivering bespoke luxury experiences through cakes, floral arrangements, and personalized guest gifting. You will support the shop manager in daily operations while taking ownership of the guest journey and product presentation. Your responsibilities will include:
- Overseeing the daily operations of the Cake & Flowers Shop, ensuring smooth service, team coordination, and an exceptional guest experience.
- Supporting the production and presentation of cakes, pastries, floral arrangements, and bespoke guest gifting items, ensuring they meet the highest visual and quality standards.
- Managing and fulfilling guest orders, offering personalized advice and assistance with attention to detail.
- Supervising the team on shift, providing guidance, training, and ensuring adherence to service and product standards.
- Assisting in inventory control, maintaining stock levels, liaising with suppliers, and ensuring displays are refreshed and aligned with brand standards and seasonal offerings.
- Collaborating with other hotel departments for special events, guest celebrations, or corporate gifting.
- Maintaining records of orders, stock, and supplier deliveries, ensuring efficiency and compliance with administrative processes.
- Ensuring the shop environment is welcoming, polished, and immaculate.
- Supporting the training of new team members and fostering a culture of creativity, excellence, and five-star hospitality.
You’ll be a vital part of a boutique operation that brings joy, elegance, and creativity into the lives of our guests and residents—whether through a showstopping cake, a fragrant bouquet, or a thoughtful gift.
Essential Skills and Experience
- Experience in retail, hospitality, or patisserie service environments.
- A keen eye for presentation, detail, and personalization, with a passion for luxury gifting and guest delight.
- Experience supporting a team and taking on supervisory responsibilities, including training, quality checks, and daily operations.
- Comfort in handling guest orders, special requests, and coordination with hotel teams.
- Fluent in English with excellent communication and customer service skills.
Preferred Skills and Experience
- Basic knowledge of floral design, cake production, or gift preparation.
- Understanding of stock control, supplier coordination, or boutique administration.
- Confidence using point-of-sale or order management systems.
We celebrate diversity and are committed to creating an inclusive environment.
Cake & Flower Shop Supervisor employer: Dorchester Hotel Ltd.
Contact Detail:
Dorchester Hotel Ltd. Recruiting Team
PeopleAndCultureLondon.UK@dorchestercollection.com
StudySmarter Expert Advice 🤫
We think this is how you could land Cake & Flower Shop Supervisor
✨Tip Number 1
Familiarise yourself with The Dorchester's values and culture. Understanding their commitment to inclusiveness and creativity will help you align your approach during interviews and discussions, showcasing how you can contribute to their team.
✨Tip Number 2
Highlight your experience in retail or hospitality by preparing specific examples of how you've enhanced customer experiences in previous roles. This will demonstrate your ability to deliver the bespoke luxury experiences they value.
✨Tip Number 3
Showcase your supervisory skills by discussing any relevant leadership experiences. Be ready to explain how you've successfully trained and guided a team, as this is crucial for the Cake & Flowers Shop Supervisor role.
✨Tip Number 4
Research current trends in cake design and floral arrangements. Being knowledgeable about the latest styles and preferences will not only impress during your interview but also show your passion for the industry.
We think you need these skills to ace Cake & Flower Shop Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, hospitality, or patisserie service environments. Emphasise any supervisory roles you've held and your ability to manage guest orders and team coordination.
Craft a Compelling Cover Letter: In your cover letter, express your passion for luxury gifting and guest delight. Mention specific examples of how you've contributed to exceptional customer experiences in previous roles.
Showcase Your Skills: Highlight your keen eye for presentation and detail. If you have any knowledge of floral design or cake production, be sure to include that as it aligns with the job requirements.
Demonstrate Team Leadership: Discuss your experience in training and supervising teams. Provide examples of how you've fostered a culture of creativity and excellence in past positions, as this is crucial for the role.
How to prepare for a job interview at Dorchester Hotel Ltd.
✨Show Your Passion for Luxury
Make sure to express your enthusiasm for luxury gifting and guest delight during the interview. Share examples of how you've gone above and beyond to create memorable experiences for customers in previous roles.
✨Demonstrate Team Leadership Skills
Highlight your experience in supervising teams and training new members. Be prepared to discuss specific instances where you successfully guided a team through busy periods or resolved conflicts, showcasing your leadership abilities.
✨Emphasise Attention to Detail
Since presentation is key in this role, be ready to talk about how you ensure high standards in product presentation and guest orders. Mention any relevant experience in retail or hospitality that required meticulous attention to detail.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle guest requests. Think of scenarios where you had to manage special orders or coordinate with other departments, and explain how you approached these challenges.
