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For Companies At a Glance
- Tasks: Delight guests by ensuring rooms are pristine and meet their special requests.
- Company: Join the award-winning Dorchester Collection, celebrated for its exceptional guest experiences.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and vibrant social events.
- Other info: Flexible shift hours with opportunities for career advancement through training.
- Why this job: Be part of a diverse team that values your growth and creativity.
- Qualifications: Attention to detail, good communication, and teamwork skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process.
Position Overview
Join us as a Room Attendant at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are proud to have the absolute best people in the industry. When you join us as a Room Attendant at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
What you'll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at our hotels; benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
What you'll do
As a Room Attendant, you'll enjoy your work and take pride in delighting our guests: You will be responsible for seamless service, discretion, intuitive, and flexible during their day. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receive nothing but the best experience. Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Room Attendants. The items shared are the essence of a day in the life of a Room Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel. The operational hours of work are shift-based and may be subjected to change. These currently set as: Monday to Sunday: starting as early as 7am and last shift finishes at 18.30pm.
What you'll bring
Essential Skills and Experience
- Attention to Detail - You can notice small things and make sure everything looks clean and tidy.
- Good Communication - You can understand instructions and ask questions if you are unsure about something.
- Time Management - You can work quickly and make sure all rooms are finished on time.
- Energetic - You are comfortable with moving around, lifting, and being on your feet for most of the day.
- Teamwork - You can work well with other staff members and help when needed.
Preferred Skills and Experience
- Previous Experience - If you have worked as a room attendant in a 5 star hotel before.
- Customer Service Skills - You can be polite and friendly if you meet guests.
- Organisational Skills - You can keep track of supplies and make sure everything is in the right place.
Job Location: United Kingdom
Location: 53 Park Lane, Mayfair W1K 1QA London
Required languages: English (Fluent)
Room Attendant employer: DORCHESTER COLLECTION
Contact Detail:
DORCHESTER COLLECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant
✨Tip Number 1
Get to know the hotel! Research The Dorchester and its values. When you walk in for your interview, show that you understand their commitment to excellence and inclusivity. It’ll impress them and show you’re genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Room Attendant, you'll need to interact with guests and team members. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional when you arrive. A neat appearance shows that you take pride in yourself and the role you’re applying for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the position.
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your skills. Share a bit about what makes you unique and how you align with our values of passion and creativity.
Tailor Your Application: Make sure to customise your application for the Room Attendant role. Highlight any relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to navigate, so go ahead and submit your application today!
How to prepare for a job interview at DORCHESTER COLLECTION
✨Know the Company Culture
Before your interview, take some time to research Dorchester Collection's values and culture. They emphasise inclusivity, teamwork, and a passion for service. Show that you resonate with these values by sharing examples from your past experiences where you demonstrated similar traits.
✨Highlight Your Attention to Detail
As a Room Attendant, attention to detail is crucial. Prepare specific examples of how you've ensured cleanliness and organisation in previous roles. You might want to mention any special requests you've handled or how you maintained high standards in your work.
✨Demonstrate Good Communication Skills
Good communication is key in hospitality. During the interview, practice clear and concise responses. You could even role-play common scenarios with a friend beforehand to boost your confidence in articulating your thoughts and asking questions.
✨Show Enthusiasm and Energy
The role requires being on your feet and moving around a lot, so it's important to convey your energy and enthusiasm for the job. Share why you love working in hospitality and how you enjoy creating memorable experiences for guests. A positive attitude can go a long way!