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For Companies At a Glance
- Tasks: Assist guests with reservations via phone and email, ensuring exceptional service.
- Company: Join the Dorchester Collection, known for extraordinary guest experiences and a supportive team culture.
- Benefits: Enjoy a competitive salary, complimentary hotel stays, discounts, and development opportunities.
- Why this job: Be part of a dynamic team that values creativity, respect, and personal growth.
- Qualifications: Fluent in English and Italian, with excellent communication skills and a passion for hospitality.
- Other info: Shift-based hours; flexibility is key in our fast-paced environment.
The predicted salary is between 22700 - 28400 £ per year.
Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories.
What you'll get
- A salary of £28,389 plus monthly financial incentives
- Complimentary stays with breakfast included in our Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- £750 refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year
- Workday lunches in the form of a prepaid contactless card (not taxable)
- Season ticket loan and cycle to work scheme
- Exclusive access to a discount platform featuring 1000s of retailers
- Competitive Retirement Scheme
What you'll do
A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists:
- Responsible for assisting guests with their enquiries about reservations for all the hotels of the collection.
- Processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
- Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department.
- Prioritization is another key skill: our reservations specialists are able to multitask and adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholder expectations.
The operational hours of work are shift-based and may be subject to change. These currently set as Monday to Sunday: 07:00 - 22:00.
What you'll bring
All of our employees are ambassadors of our Vision, Values and culture. We encourage the unique personalities and passion of our employees, working together as a team, a hotel and a Collection. In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team. English is the primary language used in our global contact centre. Our reservations specialists must feel comfortable communicating in this language. Native or proficient command of the Italian language, spoken and written, is a requirement. Eligibility to work in the UK is a requirement.
Who we are
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
Reservations Specialist - Italian Speaking employer: DORCHESTER COLLECTION
Contact Detail:
DORCHESTER COLLECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist - Italian Speaking
✨Tip Number 1
Familiarise yourself with the Dorchester Collection's values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially focusing on Passion, Personality, Respect, Working Together, and Creativity.
✨Tip Number 2
Brush up on your Italian language skills, both spoken and written. Since this role requires proficiency in Italian, being able to showcase your language abilities in a conversational context can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully handled customer inquiries or resolved issues, particularly in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of the Dorchester Collection. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Reservations Specialist - Italian Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved reservations or hospitality. Emphasise your language skills, particularly your proficiency in Italian, as this is a key requirement for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of the importance of guest experiences. Mention how your values align with those of Dorchester Collection, such as Passion, Personality, Respect, Working Together, and Creativity.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application that demonstrate your interpersonal skills. Highlight any experience where you successfully managed customer inquiries or resolved issues effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Reservations Specialist.
How to prepare for a job interview at DORCHESTER COLLECTION
✨Showcase Your Language Skills
As a Reservations Specialist, you'll need to demonstrate your proficiency in both English and Italian. Be prepared to answer questions in both languages during the interview to showcase your fluency and comfort level.
✨Highlight Your Communication Skills
Excellent interpersonal skills are crucial for this role. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or addressing special requests.
✨Demonstrate Your Multitasking Ability
The role requires handling multiple tasks simultaneously. Think of scenarios where you've successfully managed competing priorities and be ready to discuss them during the interview.
✨Emphasise Your Alignment with Company Values
Dorchester Collection values Passion, Personality, Respect, Working Together, and Creativity. Familiarise yourself with these values and prepare to explain how you embody them in your work ethic and interactions.
