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- Tasks: Manage guest enquiries and reservations via phone and email for luxury hotels.
- Company: Join Dorchester Collection, a prestigious hotel group known for exceptional service.
- Benefits: Enjoy a competitive salary, complimentary hotel stays, and exclusive discounts.
- Why this job: Be part of a dynamic team creating memorable experiences in a vibrant work culture.
- Qualifications: Fluent in French and English, with strong communication and multitasking skills.
- Other info: Shift-based hours; flexibility is key in this fast-paced environment.
The predicted salary is between 22700 - 28400 £ per year.
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Reservations Specialist – French Speaking, London
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Client:
Dorchester Collection
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
42405dc0d232
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Position Overview
Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories.
What you\’ll get
As a Reservations Specialist at Dorchester Collection, here are just some of the great benefits you will receive:
- A salary of £28,389 plus monthly financial incentives
- Complimentary stays with breakfast included in our Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- £750 refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year
- Workday lunches in the form of a prepaid contactless card (not taxable)
- Season ticket loan and cycle to work scheme
- Exclusive access to a discount platform featuring 1000s of retailers
- Competitive Retirement Scheme
What you\’ll do
A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists:
- Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
- Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels.
- Prioritization is another key skill: our reservations specialists are able to multitask and adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholder expectations.
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservations specialists is to bring the same values to life and to continue to create our legacy.
The operational hours of work are shift-based and may be subject to change. These currently set asMonday to Sunday: 07:00 – 22:00
What you\’ll bring
- All of our employees are ambassadors of our Vision, Values and culture.
- We encourage the unique personalities and passion of our employees, working together as a team, a hotel and a Collection.
- In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
- English is the primary language used in our global contact centre. Our reservations specialists must feel comfortable communicating in this language.
- Native or proficient command of the French language, spoken and written, is a requirement.
- Eligibility to work in the UK is a requirement
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Reservations Specialist - French Speaking employer: DORCHESTER COLLECTION
Contact Detail:
DORCHESTER COLLECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist - French Speaking
✨Tip Number 1
Familiarise yourself with the Dorchester Collection and its values. Understanding their commitment to passion, personality, respect, teamwork, and creativity will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Brush up on your French language skills, especially in a customer service context. Being able to communicate fluently and confidently in French will set you apart from other candidates and show your dedication to the role.
✨Tip Number 3
Prepare for situational questions that assess your multitasking and prioritisation skills. Think of examples from your past experiences where you successfully managed multiple tasks or adapted to a fast-paced environment, as these are crucial for a Reservations Specialist.
✨Tip Number 4
Network with current or former employees of the Dorchester Collection. They can provide valuable insights into the company culture and the expectations for the Reservations Specialist role, which can help you tailor your approach during the application process.
We think you need these skills to ace Reservations Specialist - French Speaking
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Reservations Specialist. Highlight key skills such as communication, multitasking, and proficiency in French.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the role. Emphasise any previous customer service roles, language skills, and your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the company's values. Mention specific examples of how you embody these values and how your skills make you a great fit for the team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. Ensure that your French language skills are evident and that your application is polished and professional.
How to prepare for a job interview at DORCHESTER COLLECTION
✨Showcase Your Language Skills
Since the role requires proficiency in French, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in French, so practice speaking and writing in the language beforehand.
✨Understand the Company Values
Familiarise yourself with Dorchester Collection's values: Passion, Personality, Respect, Working Together, and Creativity. Be ready to discuss how you embody these values in your work and how they align with your personal ethos.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of examples from your past experiences where you successfully handled difficult situations or exceeded customer expectations.
✨Demonstrate Your Multitasking Ability
The role demands high energy and the ability to multitask. Prepare to discuss how you manage multiple tasks effectively, especially in a fast-paced environment. You could share specific instances where you successfully juggled various responsibilities.
