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For Companies At a Glance
- Tasks: Assist guests with reservations via phone and email, ensuring memorable experiences.
- Company: Join the prestigious Dorchester Collection, known for luxury and exceptional service.
- Benefits: Enjoy a competitive salary, complimentary hotel stays, and exclusive discounts.
- Why this job: Be part of a dynamic team creating unforgettable guest experiences in a fast-paced environment.
- Qualifications: Fluent in French and English, with strong communication skills.
- Other info: Great career development opportunities and fun social events throughout the year.
The predicted salary is between 28389 - 28389 £ per year.
Overview
Reservations Specialist – French Speaking is a permanent, full-time role within the Corporate Office – Contact Centre of Dorchester Collection. The Reservations Specialists manage guests’ phone calls and email enquiries for all hotels within the Collection, listening to guests’ needs and providing suitable options and solutions to create memorable experiences.
Responsibilities
- Assist guests with reservations for all hotels in the Collection via telephone and email, including processing bookings and follow-up activities related to reservation aspects to ensure a high-quality guest experience.
- Communicate effectively to address special requests and ensure alignment between the Global Contact Centre and our hotels.
- Prioritize tasks in a fast-paced environment to meet response targets and stakeholder expectations.
- Uphold our values of Passion, Personality, Respect, Working Together and Creativity in daily work.
What you’ll bring
- English is the primary language used in the global contact centre; comfortable communication in English.
- Native or proficient command of French (spoken and written) is a requirement.
- Eligibility to work in the UK is a requirement.
What you’ll get
- A salary of £28,389 plus monthly financial incentives
- Complimentary stays with breakfast included in Dorchester Collection hotels
- 50% off at bars and restaurants within all Dorchester Collection hotels
- £750 refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year
- Workday lunches via prepaid contactless card (not taxable)
- Season ticket loan and cycle to work scheme
- Exclusive access to a discount platform featuring 1000s of retailers
- Competitive Retirement Scheme
Job Location
United Kingdom
Location
1 Knightsbridge, London SW1X 7LX
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Reservations Specialist - French Speaking employer: DORCHESTER COLLECTION
Contact Detail:
DORCHESTER COLLECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist - French Speaking
✨Tip Number 1
Get to know the company! Research Dorchester Collection and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your communication skills in both English and French. Since you'll be dealing with guests from all over, being fluent will help you stand out. Try role-playing common scenarios to boost your confidence!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples where you've successfully handled customer inquiries or resolved issues. This will demonstrate your ability to create memorable experiences for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the team at Dorchester Collection.
We think you need these skills to ace Reservations Specialist - French Speaking
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires a native or proficient command of French, make sure to highlight your language skills in your application. Use examples that showcase your ability to communicate effectively in both English and French.
Tailor Your Application: Take the time to customise your CV and cover letter for the Reservations Specialist position. Mention specific experiences that relate to managing guest enquiries and providing excellent customer service, as these are key aspects of the role.
Be Personable: We value personality just as much as skills! Let your unique character shine through in your application. Share a brief story or example that reflects your passion for hospitality and how you create memorable experiences for guests.
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at DORCHESTER COLLECTION
✨Know the Company Inside Out
Before your interview, take some time to research Dorchester Collection. Understand their values, the hotels they manage, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Brush Up on Your French
Since this role requires a native or proficient command of French, make sure you're comfortable speaking and writing in the language. Practice common phrases related to reservations and customer service, as you might be asked to demonstrate your skills during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess how you would handle specific situations with guests. Think about past experiences where you've successfully resolved issues or provided excellent service, and be ready to share those examples.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, focus on articulating your thoughts clearly and confidently. Highlight any experience you have in fast-paced environments and how you prioritise tasks while maintaining a high-quality guest experience.
