At a Glance
- Tasks: Assist guests with reservations and provide exceptional customer service.
- Company: Join the prestigious Dorchester Collection, known for extraordinary guest experiences.
- Benefits: Competitive salary, complimentary stays, discounts, and world-class development opportunities.
- Other info: Dynamic role with flexible shifts and a supportive culture focused on personal growth.
- Why this job: Become a legend in hospitality while working in a vibrant, inclusive environment.
- Qualifications: Strong communication skills in English and Arabic, with a passion for customer service.
The predicted salary is between 28389 - 28389 € per year.
Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process.
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as a Reservations Specialist you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
- Annual salary of £28,389 plus monthly financial incentives
- Workday lunches in the form of a prepaid contactless card – £2,772 annual value for full-time employees
- Complimentary stays with breakfast included in our Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- £750 refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year
- Season ticket loan and cycle to work scheme
- Exclusive access to a discount platform featuring 1000s of retailers
- Competitive pension scheme
What you'll do
You’ll love what you do and take pride in delighting our guests:
- You will be responsible for assisting guests with their enquiries about reservations for all our nine hotels of the Collection. This will include processing all bookings via telephone and email and follow up activities related to reservations aspects, to ensure our guests receive nothing but the best experience.
- You’ll also need to be persuasive and engaging in order to close the sale over the phone and/or via email.
- Prioritization is another key skill: as a reservations specialist, you will be skilled at multitasking and are able to adapt in a fast-paced environment in order to meet time of response targets.
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Reservations Specialist you’ll have the opportunity to bring these to life and continue to create our legacy.
- Dorchester Collection uses various systems in order to deliver the best service to our guests. Being able to quickly adapt to new technology is an essential part of this role.
- The operational hours of work are shift-based and may be subjected to change. These currently set as: Monday to Friday: 07:00 - 22:00; Saturday and Sunday: 08:00 - 20:00.
What you'll bring
You’ll bring your unique personality and passion to the role and the team. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our office. Our reservation specialists must feel comfortable communicating in this language. Native or proficient command of Arabic, spoken and written, is also essential for this role to be able to communicate with our Arabic speaking guests from the Gulf region.
Job Location: United Kingdom, 1 Knightsbridge, London SW1X 7LX
Reservations Specialist - Arabic Speaking employer: DORCHESTER COLLECTION
At Dorchester Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. As a Reservations Specialist, you will benefit from competitive salaries, extensive personal development opportunities through our award-winning learning academy, and a range of perks including complimentary hotel stays and discounts at our restaurants. Join us in creating extraordinary guest experiences while growing your career in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Specialist - Arabic Speaking
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dorchester Collection. Understand their values and what makes them tick. This way, you can show off your passion and personality during the chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and adaptability, which are key for a Reservations Specialist.
✨Tip Number 3
Be ready to showcase your language skills! Since this role requires Arabic proficiency, prepare to demonstrate your communication abilities in both English and Arabic during the interview. It’ll set you apart from the crowd!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reservations Specialist - Arabic Speaking
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see who you are beyond just your qualifications. Use a friendly tone and don’t be afraid to share a bit about what makes you tick.
Tailor Your Application:Make sure to customise your application for the Reservations Specialist role. Highlight your relevant experience and skills, especially your communication abilities in both English and Arabic. This will show us that you’re serious about joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at DORCHESTER COLLECTION
✨Know Your Stuff
Before the interview, make sure you research Dorchester Collection and its values. Understand their commitment to guest experience and how your role as a Reservations Specialist fits into that. This will show your genuine interest and help you connect your skills to their mission.
✨Showcase Your Communication Skills
As a Reservations Specialist, communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in high-pressure situations. Practising your responses in both English and Arabic can also give you an edge, demonstrating your language proficiency.
✨Demonstrate Adaptability
The role requires multitasking and adapting to new technology quickly. Think of instances where you've successfully managed multiple tasks or learned new systems on the fly. Be ready to discuss these experiences during the interview to highlight your ability to thrive in a fast-paced environment.
✨Embrace the Values
Dorchester Collection values Passion, Personality, Respect, Working Together, and Creativity. Reflect on how you embody these values in your work. Prepare to share specific examples that illustrate how you've demonstrated these traits in previous roles, making it clear that you're a great cultural fit.
