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For Companies At a Glance
- Tasks: Manage guest enquiries and reservations via phone and email for our hotels.
- Company: Join the Dorchester Collection, a prestigious global hotel brand known for luxury and exceptional service.
- Benefits: Enjoy a competitive salary, complimentary hotel stays, discounts, and world-class development opportunities.
- Why this job: Be part of a dynamic team creating memorable experiences while developing your skills in a vibrant environment.
- Qualifications: Strong communication skills and a passion for hospitality; multilingual abilities are a plus.
- Other info: Flexible shift-based hours with opportunities for social events and a supportive work culture.
The predicted salary is between 22800 - 28400 £ per year.
Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update
Reference
Hotel
Dorchester Collection
Division & Department
Corporate Office – Contact Centre
Job Title
Reservations Specialist – Italian Speaking
Contract Type
Permanent
Status
Full time
Position Overview
Our reservations specialists are the gems of our global contact centre located in our corporate office Their main responsibilities are to manage guests\’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests\’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories.
Please note we will review all applications and interviews will take place January 2026. We appreciate your patience during the festive period.
What you\’ll get
As a Reservations Specialist at Dorchester Collection, here are just some of the great benefits you will receive:
- Annual salary of £28,957 plus monthly financial incentives
- Workday lunches in the form of a prepaid contactless card – £2,772 annual value for full-time employees
- Complimentary stays with breakfast included in our Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- £750 refer a friend bonus scheme
- World class development opportunities
- Social events throughout the year
- Season ticket loan and cycle to work scheme
- Exclusive access to a discount platform featuring 1000s of retailers
- Competitive Pension Scheme
What you\’ll do
A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike, and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservations specialists:
- Our reservations specialists are responsible for assisting guests with their enquiries about reservations for all the hotels of the collection. This will include processing all bookings via telephone and email and follow-up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
- Communication is what keeps our departments running perfectly. Excellent interpersonal and communication skills are a requirement, to address any special requests our guests might have to the relevant department but also, in order to ensure an alignment between the Global Contact Centre and our hotels.
- Prioritization is another key skill: our reservations specialists are able to multitask and adapt in a fast-paced environment in order to meet time of response targets and ultimately meet our stakeholder expectations.
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. The purpose for the reservations specialists is to bring the same values to life and to continue to create our legacy.
The operational hours of work are shift-based and may be subject to change. These currently set as Monday to Sunday: 07:00 – 22:00
What you\’ll bring
- All of our employees are ambassadors of our Vision, Values and culture.
- We encourage the unique personalities and passion of our employees, working together as a team, a hotel and a Collection.
- In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
- English is the primary language used in our global contact centre. Our reservations specialists must feel comfortable communicating in this language.
- Native or proficient command of the Italian language, spoken and written, is a requirement.
- Eligibility to work in the UK is a requirement*
*Please note a new immigration system applies to EU, EEA or Swiss citizens applying to work in the UK from 1 January EU, EEA or Swiss citizens who lived in the UK by 31 December 2020 need to apply to the EU Settlement Scheme to continue living and working in the UK after this date. This role does not provide visa sponsorship.
Job Location
United Kingdom
Location
Lower Ground Floor West, Lansdowne House W1J 6ER London
Reservations Specialist employer: DORCHESTER COLLECTION
Contact Detail:
DORCHESTER COLLECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist
✨Tip Number 1
Familiarise yourself with the Dorchester Collection's values and culture. Understanding their emphasis on personality, passion, respect, teamwork, and creativity will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your communication skills, especially in English and any preferred languages like French, Italian, or Arabic. Being able to demonstrate your proficiency in these languages can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your ability to multitask and adapt in a fast-paced environment. Think of examples from your past experiences where you successfully managed multiple tasks or handled unexpected challenges.
✨Tip Number 4
Showcase your customer service skills by sharing specific instances where you went above and beyond to meet a guest's needs. This will highlight your commitment to creating memorable experiences, which is crucial for a Reservations Specialist.
We think you need these skills to ace Reservations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reservations. Emphasise any roles where you've managed guest enquiries or bookings, showcasing your communication skills and ability to multitask.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully handled guest requests or resolved issues in previous positions.
Showcase Language Skills: If you have proficiency in French, Italian, or Arabic, be sure to highlight this in your application. Mention how these skills can enhance the guest experience and contribute to the team.
Demonstrate Adaptability: In your application, provide examples of how you've adapted to fast-paced environments. This could include managing multiple tasks or responding to changing priorities, which is crucial for a Reservations Specialist.
How to prepare for a job interview at DORCHESTER COLLECTION
✨Showcase Your Communication Skills
As a Reservations Specialist, you'll be interacting with guests regularly. During the interview, demonstrate your excellent interpersonal and communication skills. Practice active listening and articulate your thoughts clearly to show that you can effectively address guest enquiries.
✨Highlight Your Multitasking Abilities
The role requires managing multiple tasks in a fast-paced environment. Be prepared to discuss examples from your past experiences where you've successfully juggled various responsibilities. This will illustrate your ability to prioritise and adapt under pressure.
✨Emphasise Your Problem-Solving Skills
Guests may have unique requests or issues that need resolving. Share specific instances where you've creatively tackled challenges or provided tailored solutions. This will showcase your ability to think on your feet and ensure a memorable guest experience.
✨Demonstrate Your Passion for Hospitality
Convey your enthusiasm for the hospitality industry and your commitment to upholding the company's values. Discuss why you want to work for Dorchester Collection specifically and how you align with their vision and culture. This passion can set you apart from other candidates.