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For Companies At a Glance
- Tasks: Manage guest enquiries and reservations via phone and email for our hotels.
- Company: Join the Dorchester Collection, a prestigious global hotel brand known for luxury and exceptional service.
- Benefits: Enjoy a competitive salary, complimentary hotel stays, discounts, and world-class development opportunities.
- Why this job: Be part of a dynamic team creating memorable experiences while developing your skills in a vibrant environment.
- Qualifications: Strong communication skills and a passion for hospitality; multilingual abilities are a plus.
- Other info: Flexible shift-based hours with opportunities for social events and a supportive work culture.
The predicted salary is between 22800 - 28400 £ per year.
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Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions are vital to create lifelong memories.
What you\’ll get
As a Reservations Specialist at Dorchester Collection, here are some of the great benefits you will receive:
- A salary of £28,389 plus monthly financial incentives
- Complimentary stays with breakfast included in our Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- £750 refer a friend bonus scheme
- World-class development opportunities
- Social events throughout the year
- Workday lunches in the form of a prepaid contactless card (not taxable)
- Season ticket loan and cycle to work scheme
- Exclusive access to a discount platform featuring thousands of retailers
- Competitive Retirement Scheme
What you\’ll do
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
A day in the life of our reservations specialists demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listed below are the functions and requirements of our reservation specialists:
- Assist guests with their enquiries about reservations for all hotels in the collection, including processing bookings via telephone and email, and follow-up activities related to reservations to ensure the best guest experience.
- Maintain excellent interpersonal and communication skills to address any special requests from guests and ensure alignment between the Global Contact Centre and our hotels.
- Prioritize tasks effectively, multitask, and adapt in a fast-paced environment to meet response time targets and stakeholder expectations.
- Uphold our values of Personality, Passion, Respect, Working Together, and Creativity to create our legacy.
The operational hours of work are shift-based and may be subject to change. These are currently set as Monday to Sunday: 07:00 – 22:00.
What you\’ll bring
- Embody our Vision, Values, and culture, working together as a team, a hotel, and a collection.
- Value kindness and understanding of our guests to forge our legacy.
- Remain flexible and adaptable in a fast-moving world to stay relevant and consistent.
- Proficiency in English is required; native or proficient command of French, Italian, or Arabic (spoken and written) is preferred.
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Reservations Specialist employer: DORCHESTER COLLECTION
Contact Detail:
DORCHESTER COLLECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist
✨Tip Number 1
Familiarise yourself with the Dorchester Collection's values and culture. Understanding their emphasis on personality, passion, respect, teamwork, and creativity will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your communication skills, especially in English and any preferred languages like French, Italian, or Arabic. Being able to demonstrate your proficiency in these languages can set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your ability to multitask and adapt in a fast-paced environment. Think of examples from your past experiences where you successfully managed multiple tasks or handled unexpected challenges.
✨Tip Number 4
Showcase your customer service skills by sharing specific instances where you went above and beyond to meet a guest's needs. This will highlight your commitment to creating memorable experiences, which is crucial for a Reservations Specialist.
We think you need these skills to ace Reservations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reservations. Emphasise any roles where you've managed guest enquiries or bookings, showcasing your communication skills and ability to multitask.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully handled guest requests or resolved issues in previous positions.
Showcase Language Skills: If you have proficiency in French, Italian, or Arabic, be sure to highlight this in your application. Mention how these skills can enhance the guest experience and contribute to the team.
Demonstrate Adaptability: In your application, provide examples of how you've adapted to fast-paced environments. This could include managing multiple tasks or responding to changing priorities, which is crucial for a Reservations Specialist.
How to prepare for a job interview at DORCHESTER COLLECTION
✨Showcase Your Communication Skills
As a Reservations Specialist, you'll be interacting with guests regularly. During the interview, demonstrate your excellent interpersonal and communication skills. Practice active listening and articulate your thoughts clearly to show that you can effectively address guest enquiries.
✨Highlight Your Multitasking Abilities
The role requires managing multiple tasks in a fast-paced environment. Be prepared to discuss examples from your past experiences where you've successfully juggled various responsibilities. This will illustrate your ability to prioritise and adapt under pressure.
✨Emphasise Your Problem-Solving Skills
Guests may have unique requests or issues that need resolving. Share specific instances where you've creatively tackled challenges or provided tailored solutions. This will showcase your ability to think on your feet and ensure a memorable guest experience.
✨Demonstrate Your Passion for Hospitality
Convey your enthusiasm for the hospitality industry and your commitment to upholding the company's values. Discuss why you want to work for Dorchester Collection specifically and how you align with their vision and culture. This passion can set you apart from other candidates.
