Dorchester Collection in London is seeking a Quality Coordinator to support the Global Contact Centre in upholding our brand promise and guest experience. You will monitor QA standards, deliver updates, calibrations, and provide feedback on interactions across channels.
You will collaborate with Senior Quality Coordinators, mentor new starters, and drive targeted improvements through training and process enhancements. This role operates on shift-based hours to cover key hours across the UK.
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Quality Coordinator – Global Contact Centre QA & Training employer: Dorchester Collection
At Dorchester Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity. As the Director of Marketing and Digital, you will benefit from tailored development opportunities, a supportive environment, and unique perks such as complimentary hotel stays and well-being support, all while working in the prestigious setting of The Dorchester in London. Join us to not only advance your career but also to be part of a team that values passion, personality, and creativity.
