Dorchester Collection is seeking a Quality Coordinator to uphold QA standards across our Global Contact Centre. You will support calibration, reporting, and improvement initiatives across multiple channels including emails, chat, and calls.
You will partner with senior coordinators, deliver targeted training, and mentor new starters to drive guest experience excellence in a fast-paced luxury hotel group.
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Quality Coordinator: Elevate Guest Experience & QA employer: Dorchester Collection
At Dorchester Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity. As the Director of Marketing and Digital, you will benefit from tailored development opportunities, a supportive environment, and unique perks such as complimentary hotel stays and well-being support, all while working in the prestigious setting of The Dorchester in London. Join us to not only advance your career but also to be part of a team that values passion, personality, and creativity.
