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- Tasks: Ensure a pristine environment for guests by cleaning rooms and public areas with attention to detail.
- Company: Join the prestigious Dorchester Collection, celebrated for its exceptional guest experiences.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and vibrant social events.
- Other info: Flexible shift hours with opportunities for career advancement through training.
- Why this job: Be part of a supportive team that values inclusivity and personal development.
- Qualifications: Attention to detail, good communication, and teamwork skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process.
Position Overview
Join us as an Overnight Housekeeper at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are proud to have the absolute best people in the industry.
What you'll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at our hotels; benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
What you'll do
As an Overnight Housekeeper, you'll enjoy your work and take pride in delighting our guests:
- You will be responsible for seamless service, discretion, intuitive, and flexible during your shift. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receive nothing but the best experience.
- You will be liaising and working closely with other departments, such as Front Office, Concierge, Valet/Laundry and In-Room Dining to ensure guests' requests are handled in a timely and professional manner.
- You will be responsible for cleaning guest bedrooms and public areas throughout the hotel property, which may include areas outside of the hotel.
- Reporting directly to the Duty Manager on shift.
- Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Overnight Housekeeper.
- The operational hours of work are shift-based and may be subject to change. These are currently set as: Monday to Sunday: starting from 22.30pm.
What you'll bring
Essential Skills and Experience
- Attention to Detail - You can notice small things and make sure everything looks clean and tidy.
- Good Communication - You can understand instructions and ask questions if you are unsure about something.
- Time Management - You can work quickly and make sure all rooms are finished on time.
- Energetic - You are comfortable with moving around, lifting, and being on your feet for most of the day.
- Teamwork - You can work well with other staff members and help when needed.
Preferred Skills and Experience
- Previous Experience - If you have worked as a room attendant in a 5-star hotel before.
- Customer Service Skills - You can be polite and friendly if you meet guests.
- Organisational Skills - You can keep track of supplies and make sure everything is in the right place.
Job Location
United Kingdom
Location: 53 Park Lane, Mayfair W1K 1QA London
Candidate criteria
Required languages: English (Fluent)
Overnight Housekeeper employer: DORCHESTER COLLECTION
Contact Detail:
DORCHESTER COLLECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overnight Housekeeper
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly through it. This shows your enthusiasm and commitment to joining the Dorchester Collection family.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Familiarise yourself with our We Care philosophy and think of examples from your past experiences that align with our core values. This will help you stand out as a candidate who truly fits in.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Overnight Housekeeper
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We love seeing who you are beyond just your skills. Share a bit about what makes you unique and how you align with our values of passion and creativity.
Tailor Your Application: Make sure to customise your application for the Overnight Housekeeper role. Highlight your attention to detail and teamwork skills, as these are key for us. Mention any relevant experience in housekeeping or customer service to really stand out!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DORCHESTER COLLECTION
✨Know the Company Culture
Before your interview, take some time to research Dorchester Collection's values and culture. Understanding their 'We Care' philosophy and commitment to diversity will help you align your answers with what they value most.
✨Showcase Your Attention to Detail
As an Overnight Housekeeper, attention to detail is crucial. Prepare examples from your past experiences where your keen eye for cleanliness and organisation made a difference. This will demonstrate your fit for the role.
✨Practice Good Communication
Good communication is key in this role. Think of scenarios where you effectively communicated with team members or guests. Practising how you articulate these experiences can help you convey your skills clearly during the interview.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing situations. Share specific instances where you collaborated with others or handled unexpected requests, as this aligns perfectly with the collaborative spirit at Dorchester Collection.