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- Tasks: Lead luxury residential portfolios and ensure exceptional guest experiences across global locations.
- Company: Join the prestigious Dorchester Collection, known for excellence in luxury hospitality.
- Benefits: Enjoy complimentary stays, discounts, world-class development, and exclusive social events.
- Why this job: Become a legend in luxury hospitality while shaping unforgettable living experiences.
- Qualifications: Experience in upscale luxury residences or hotels and strong relationship-building skills.
- Other info: Dynamic role with opportunities for personal growth and leadership in a global setting.
The predicted salary is between 72000 - 108000 £ per year.
We care about your career and are known for having the absolute best people in the industry. When you join us, you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends, but also through our award‐winning learning academy, so that you can achieve the highest standards of craft, service, and leadership.
As the Global Director of Residences, you lead the strategic vision and operational excellence for residential portfolios across multiple regions, ensuring an uncompromising standard of luxury, personalized service, and asset value. The strategic focus of the role is to drive the Dorchester Collection brand equity through brand extension opportunities and widening the network of global guests.
You will also drive consistency in brand experience while adapting to local market nuances, championing innovative service delivery, owner satisfaction, and long‐term operational sustainability. With a deep understanding of luxury hospitality, property management, and cross‐cultural leadership, you empower teams to deliver bespoke living experiences that elevate brand equity and foster enduring resident loyalty.
What you will get:
- Complimentary stays with breakfast included in all 10 Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- World class development opportunities
- Social events throughout the year
- Workday lunches in the form of a prepaid contactless card
- Season ticket loan and cycle to work scheme
- Exclusive access to a discount platform featuring 1000s of retailers
- Private medical insurance
- Competitive retirement scheme
What you will do:
- Define, evolve, and oversee the execution of the Dorchester Collection's best in class global residences strategy and programme.
- Be the global resident journey ambassador and ensure our guest‐centric approach is embedded in our residences operations.
- Introduce new and creative initiatives to set Dorchester Collection apart from competitors.
- Collaborate with key internal stakeholders to ensure seamless experience of our guests across the hotels and residences.
- Support the Development Team in initiatives aimed at growing the residences portfolio.
- Develop Dorchester Collection brand standards for residences and ensure implementation and adherence.
- Ensure the highest resident satisfaction and oversee the other residences key performance indicators.
- Oversee regular reporting of the financial and operational performance of the Residences.
- Manage relationships across multiple asset managers and developers whilst representing Dorchester Collection.
- Deliver all pre‐opening requirements for new residences in accordance to budget and timeline specifications.
- Ensure consistent operational practices across all locations.
- Review yearly expenditure budgets including service charge and operational cost expenses.
- Ensure compliance with all relevant local legislation and oversee governing documents per location.
- Ensure fire, life, health, security and safety protocols for residents and employees are implemented in all locations.
- Educate Dorchester Collection employees on the residences pillar of the company.
- Lead and direct the Residences Director and Manager community, providing leadership and direction to the team.
- Ensure the highest employee satisfaction while advocating for employee retention, development and growth.
What you will bring:
- Your unique personality and passion to the role and the team.
- Upscale luxury experience in residences or hotels.
- Expertise in building and maintaining relationships with internal and external stakeholders.
- Experience with a matrix of service agreements and varied stakeholders.
- Operational expertise in facilities management, technical services, and residential property management.
- An in-depth understanding of the legislation relating to property and facilities management.
- Excellent financial acumen and budget management skills.
- Comfortable communication in English; knowledge of a second language is advantageous.
Global Director of Residences in London employer: DORCHESTER COLLECTION
Contact Detail:
DORCHESTER COLLECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Director of Residences in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that you’re not just a fit for the role, but also for the team. Tailor your answers to reflect how your experience aligns with their values.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We can’t stress enough how important it is to be confident and articulate when discussing your experience and vision for the role.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, we love seeing candidates take initiative!
We think you need these skills to ace Global Director of Residences in London
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your passion for luxury hospitality shine through. Share specific experiences that highlight your understanding of upscale service and how you've contributed to creating memorable guest experiences.
Tailor Your Application: Make sure to customise your application to reflect the unique aspects of the Global Director of Residences role. Highlight your strategic vision and operational excellence in previous roles, and how they align with the Dorchester Collection's values.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to convey your achievements and skills, ensuring that we can easily see how you fit into our team and contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us promptly and you’ll have access to all the latest updates about the position and our company.
How to prepare for a job interview at DORCHESTER COLLECTION
✨Know Your Luxury Hospitality Inside Out
Make sure you brush up on your knowledge of luxury hospitality trends and best practices. Understand the nuances of high-end service and how they apply to residential portfolios. This will show that you're not just familiar with the industry, but that you’re passionate about elevating the guest experience.
✨Showcase Your Strategic Vision
Prepare to discuss your strategic vision for the role. Think about how you would drive brand equity and operational excellence across multiple regions. Be ready to share specific examples from your past experiences where you've successfully implemented strategies that led to increased guest satisfaction and loyalty.
✨Demonstrate Cross-Cultural Leadership Skills
As a Global Director, you'll be working with diverse teams across various locations. Highlight your experience in cross-cultural leadership and how you've empowered teams in the past. Share stories that illustrate your ability to adapt to local market nuances while maintaining a consistent brand experience.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about the company's future plans for expanding the residences portfolio or how they measure success in resident satisfaction. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
