Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a talented team to deliver exceptional customer service in a luxury environment.
- Company: Join a prestigious luxury hospitality brand with a focus on guest experience.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Make a real impact on guest experiences while developing your leadership skills.
- Qualifications: Experience in luxury customer service and managing large teams is essential.
- Other info: Exciting opportunity for growth in a high-touch, collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
A luxury hospitality brand seeks a Customer Service Manager for their Global Contact Centre in England to lead and develop a talented team. In this role, you will ensure exceptional service across various communication channels and coach your team effectively. You will show your leadership skills in a high-touch environment while focusing on developing their careers.
The ideal candidate will have a strong background in luxury customer service and experience managing large teams, with excellent communication skills and a proactive approach.
Global Contact Centre Leader - Guest Experience & Growth in London employer: DORCHESTER COLLECTION
Contact Detail:
DORCHESTER COLLECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Contact Centre Leader - Guest Experience & Growth in London
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hospitality sector, especially those who work in customer service. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Show off your leadership skills! When you get the chance to speak with potential employers, share specific examples of how you've developed teams and improved customer experiences. We want to see that passion for growth!
✨Tip Number 3
Prepare for those interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend or using online resources to boost your confidence and polish your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Global Contact Centre Leader - Guest Experience & Growth in London
Some tips for your application 🫡
Showcase Your Leadership Skills: In your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and how you can bring that expertise to our Global Contact Centre.
Emphasise Customer Service Excellence: Since this role is all about luxury customer service, share specific examples of how you've delivered exceptional service. We love hearing about those moments where you went above and beyond for customers!
Tailor Your Application: Don’t just send a generic application! We appreciate when candidates take the time to tailor their CV and cover letter to our job description. Show us why you're the perfect fit for this role at our luxury hospitality brand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DORCHESTER COLLECTION
✨Know the Brand Inside Out
Before your interview, dive deep into the luxury hospitality brand's values, mission, and recent news. Understanding their unique approach to guest experience will help you align your answers with their expectations and show that you're genuinely interested in the role.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in high-pressure environments. Discuss specific strategies you've used to coach team members and enhance their skills, as this will demonstrate your capability to develop talent within the Global Contact Centre.
✨Master Communication Scenarios
Since the role involves various communication channels, think of scenarios where you've handled customer interactions effectively. Be ready to discuss how you would approach different situations, showcasing your proactive problem-solving skills and ability to maintain exceptional service standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the company's vision for the Global Contact Centre and how they measure success in guest experience. This not only shows your enthusiasm but also helps you gauge if the company aligns with your career goals.
