At a Glance
- Tasks: Deliver exceptional in-room dining experiences and create memorable moments for guests.
- Company: Join the prestigious Dorchester Collection, known for its extraordinary guest service.
- Benefits: Enjoy competitive salary, bonuses, complimentary hotel stays, and exclusive discounts.
- Other info: Experience a vibrant work culture with social events and career development opportunities.
- Why this job: Be part of a dynamic team that values creativity and personality in delivering 5-star service.
- Qualifications: Passion for hospitality and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process.
Position Overview
Our In-Room Dining Waiters are the foundation of our hotel! Entrusted with delivering guest orders and requests to the guestrooms effortlessly, providing a memorable guest experience. They are working together with the management team to bring the departmental vision to life. Though skillfully trained, they never lose sight of their ultimate responsibility, to create lifelong memories for our guests.
What you'll get
- Competitive salary and employee bonus scheme
- Complimentary stays in our hotels, subject to availability with breakfast included
- World-class training and development
- 50% F&B discount at selected restaurants within Dorchester Collection
- Complimentary laundry service
- Access to our online benefits and discounts platform
- Complimentary Chiropodist foot treatments and back rubs
- Recognition schemes including our employee of the month programme
- Social events throughout the year, including our summer boat party and winter ball
- Complimentary meal whilst on shift at our staff restaurant
- Employee Introductory Scheme - £750
What you'll do
A day in the life of our In Room Dining Waiter demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the contributions that our waiter accomplishes would be lengthy but the list below is essential to know. Our In Room Dining Waiters are responsible for delivering 5-star service by taking pride in everything they are doing while looking after all of our guests' needs. This includes mise-en-place of trolleys that will be delivered to guestrooms, delivering guest orders and requests, as well as understanding and getting to know our new guests and regular guests' needs. All this is to ensure our guests receive nothing but the best experience. Sometimes our guests have special requests involving specific food or beverage items, serving off menu requests, pre-ordering meals or placing additional fridges in the rooms and even special events. Most of these requests are fulfilled by the In-Room Dining Waiters with the support of the management team.
Our values of Personality, Passion, Respect, Working Together and Creativity guide us each and every day. The purpose of the In-Room Dining Waiters is to live their behaviours to continue to create our legacy. Communication is what keeps our departments running perfectly. Our In-Room Dining Waiters must communicate with other departments and the extended hotel team in order to ensure the alignment remains.
What you'll bring
All of our employees are ambassadors of our Vision, Values and culture. Our In Room Dining Waiters do this with all they do. We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection. Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process. In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team. English is the primary language used in our hotel. Our In Room Dining Waiters must feel comfortable communicating in this language.
Job Location: United Kingdom
Location: 45 Park Lane W1K 1PN Mayfair
In Room Dining Waiter employer: Dorchester Collection
At Dorchester Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity. As the Director of Marketing and Digital, you will benefit from tailored development opportunities, a supportive environment, and unique perks such as complimentary hotel stays and well-being support, all while working in the prestigious setting of The Dorchester in London. Join us to not only advance your career but also to be part of a team that values passion, personality, and creativity.
