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- Tasks: Lead a dynamic housekeeping team to ensure exceptional guest experiences.
- Company: Join The Dorchester Hotel, a top-rated workplace and award-winning hotel.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and well-being support.
- Why this job: Be part of a vibrant culture that values inclusiveness and creativity.
- Qualifications: Experience in housekeeping and strong leadership skills required.
- Other info: Participate in exciting social events and access career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
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Join us as a Housekeeping Supervisor at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are proud to have the absolute best people in the industry.
When you join us as a Housekeeping Supervisor at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.
What you\’ll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
What you\’ll do
As a Housekeeping Supervisor, you\’ll enjoy your work and take pride in delighting our guests:
- You will be responsible for checking, coaching, and communicating clearly with the housekeeping team. You will be aware of our guests\’ needs, intuitive, flexible during their day and with a keen eye for detail. All to ensure our guests receives nothing but the best experience.
- Sometimes our guests have special requests involving special set-ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions. Most of these requests are fulfilled by our Housekeeping Supervisor.
The items shared are the essence of a day in the life of a Housekeeping Supervisor, but we’ll make sure you are provided with specifics on how we care for our hotel.
The operational hours of work are shift-based and may be subjected to change. These currently set as:
- Monday to Sunday: starting as early as 7am and last shift finishes at 23.00pm when covering the evening floor supervisor shift
What you\’ll bring
Essential Skills and Experience
- Experience in Housekeeping: You have worked in a housekeeping supervisor role in a hotel.
- Attention to Detail: You can notice small details, like if a room is not cleaned properly.
- Team Leadership: You have experience helping or leading a team to do their tasks well.
- Time Management: You can manage your time to ensure all tasks are completed on schedule.
- Energetic: You are comfortable with tasks like standing, bending, and lifting light items.
- Customer Service: You are friendly and respectful when speaking to guests and other team members.
Preferred Skills and Experience
- Experience in a Luxury Hotel: You have worked in a 5-star hotel or similar before.
- Problem Solving: You can handle small problems,
- Basic IT Skills: You can use a smartphone or computer for simple tasks like checking a schedule or sending a message.
- Health and Safety Awareness: You understand or are willing to learn safety rules about cleaning and working in a hotel.
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Housekeeping Supervisor employer: DORCHESTER COLLECTION
Contact Detail:
DORCHESTER COLLECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Dorchester Hotel on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to housekeeping and team leadership. We recommend role-playing with a friend to get comfortable with your answers and showcase your experience effectively.
✨Tip Number 3
Show off your attention to detail during the interview. Bring examples of how you've handled special requests or challenges in previous roles. This will demonstrate your ability to meet guests' needs and maintain high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our amazing team at The Dorchester Hotel.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for hospitality shine through! We love seeing candidates who are genuinely excited about the role and the chance to work at The Dorchester Hotel.
Tailor Your CV: Make sure your CV is tailored to the Housekeeping Supervisor role. Highlight your relevant experience in housekeeping and any leadership roles you've had. We want to see how you can bring your skills to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DORCHESTER COLLECTION
✨Know Your Stuff
Before the interview, brush up on your housekeeping knowledge and experience. Be ready to discuss specific situations where you demonstrated attention to detail or led a team effectively. This will show that you’re not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to lead a team. Prepare examples of how you've motivated or coached team members in the past. Highlight any challenges you faced and how you overcame them, as this will demonstrate your problem-solving abilities.
✨Emphasise Customer Service
The Dorchester Hotel values guest experience highly. Be ready to share stories that showcase your customer service skills. Think about times when you went above and beyond for a guest or handled a special request successfully.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they handle special requests from guests. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
