At a Glance
- Tasks: Support IT infrastructure and provide top-notch helpdesk assistance to our global team.
- Company: Join the prestigious Dorchester Collection, known for exceptional guest experiences.
- Benefits: Enjoy complimentary hotel stays, discounts, and world-class development opportunities.
- Other info: Dynamic role with excellent career growth and a supportive culture.
- Why this job: Become a legend in IT support while working in a vibrant, inclusive environment.
- Qualifications: Experience in IT support, knowledge of Microsoft technologies, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process.
Position Overview
We care about your career and are known for having the absolute best people in the industry. When you join us as a Global IT – Support Technician you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
The stages of the recruitment process are:
- First Stage interview with Head of Infrastructure & IT Support
- Second Stage interview with our Global IT Leads – Technical Delivery
- Final Stage interview with People & Talent Specialist and Head of Infrastructure & IT Support
What you'll get
As a Global IT - Support Technician at Dorchester Collection here are just some of the great benefits you will receive:
- Complimentary stays with breakfast included in all 10 Dorchester Collection hotels.
- 50% off at bars and restaurants within all of our Dorchester Collection hotels.
- £750 Refer a friend bonus scheme.
- World class development opportunities.
- Social events throughout the year.
- Workday Lunches in the form of a prepaid contactless card.
- Season ticket loan and cycle to work scheme.
- Exclusive Access to a discount platform featuring 1000s of retailers.
- Subsidised access to gyms, fitness classes and wellness experiences.
- Competitive retirement scheme.
What you'll do
You will be responsible for day-to-day oversight and administration of Dorchester Collection IT infrastructure and the third-party providers that deliver support for the physical and virtualised infrastructure. The corporate IT support team ensures that all systems are configured and supported in such a way as to maximise availability of systems. In this role, you will be responsible for providing support to helpdesk team members and end users.
Day to day, you will be responsible for:
- Systems Administration – Deployment, installation and ongoing support of computer hardware and software.
- Support - 1st / 2nd line support reference for Dorchester Collection employees in the corporate office and internationally.
- Education - Facilitate in user IT education and awareness programs and initiatives.
- Project Delivery – Support Dorchester Collection IT management in the delivery of new systems and projects to enhance the infrastructure. Contribute to the delivery of hotel projects internationally.
- Incident Management – Participate as required in incident management and response, including communications.
- Compliance – Adhere to standards and best practices.
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Global IT – Support Technician you’ll have the opportunity to bring these to life and continue to create our legacy.
The hours of operation for this role are Monday to Friday 9:00am to 5:30pm, with a core requirement of on-call support outside of these working hours. We are based in our corporate office in Knightsbridge.
What you'll bring
You’ll bring your unique personality and passion to the role and the team. You will have previous experience in an IT Technical Support or similar role, preferably within a mid to enterprise size business. You will have experience with administration of Microsoft cloud technologies, Active Directory Users and Computers, and Microsoft Office 365. English is the primary language used in our office. You can comfortably communicate in this language, both verbally and written. You’ll bring your knowledge of server and desktop hardware support and deployment, and of networking configuration and troubleshooting. Understanding of LAN, WAN & Wireless networking technologies. Administration of virtualised infrastructure a key advantage. Any of the following industry certifications are highly advantageous: ITIL, MCSA/MCSE, CCNA or Computing related degree.
Job Location: United Kingdom
Location: 3rd Floor, 1 Knightsbridge SW1X 7LX London
Global IT - Support Technician employer: DORCHESTER COLLECTION
At Dorchester Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. As a Global IT - Support Technician, you will benefit from world-class development opportunities, competitive perks such as complimentary hotel stays, and a supportive environment that fosters personal growth and collaboration. Join us in Knightsbridge, where your contributions will be celebrated, and you will have the chance to become a legend in your own story.
StudySmarter Expert Advice🤫
We think this is how you could land Global IT - Support Technician
✨Tip Number 1
Network like a pro! Reach out to current employees at Dorchester Collection on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This can give you insider knowledge and make you stand out.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and be ready to discuss how you'd handle them. Show off your problem-solving skills and your passion for tech – it’s what they’re looking for!
✨Tip Number 3
Don’t forget to showcase your personality! Dorchester Collection values individuality, so let your unique traits shine through during interviews. Share stories that highlight your creativity and teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get all the latest updates on the recruitment process directly from us.
We think you need these skills to ace Global IT - Support Technician
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see who you are beyond your qualifications, so don’t be afraid to inject a bit of your character into your cover letter and CV.
Tailor Your Application:Make sure to customise your application for the Global IT - Support Technician role. Highlight your relevant experience with Microsoft cloud technologies and any certifications you have. This shows us that you’re genuinely interested in the position and understand what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at DORCHESTER COLLECTION
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft cloud technologies, Active Directory, and Office 365. Be ready to discuss your experience with server and desktop hardware support, as well as networking configurations. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you provided 1st or 2nd line support and how you managed incidents. Highlighting your problem-solving abilities will demonstrate your readiness for the role and your alignment with their values of Passion and Creativity.
✨Emphasise Teamwork and Communication
Since this role involves working closely with helpdesk team members and end users, be prepared to discuss how you collaborate with others. Share experiences where you facilitated IT education or worked on projects with diverse teams. This will resonate well with their focus on Working Together and Respect.
✨Align with Their Values
Familiarise yourself with Dorchester Collection's core values: Passion, Personality, Respect, Working Together, and Creativity. During the interview, weave these values into your responses. For instance, talk about how your passion for IT drives you to provide exceptional support, or how you respect diverse perspectives in a team setting.
