Global Director of Residences

Global Director of Residences

Full-Time 43200 - 72000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead luxury residential portfolios and ensure exceptional guest experiences across global locations.
  • Company: Join the prestigious Dorchester Collection, known for its excellence in hospitality.
  • Benefits: Enjoy complimentary stays, discounts, world-class development, and private medical insurance.
  • Why this job: Become a leader in luxury hospitality and make a lasting impact on resident experiences.
  • Qualifications: Experience in upscale luxury residences or hotels and strong relationship-building skills.
  • Other info: Be part of a diverse team that values inclusivity and personal growth.

The predicted salary is between 43200 - 72000 £ per year.

Overview

Direct message the job poster from Dorchester Collection

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as a Global Director of Residences you start a unique opportunity to become celebrated as the very best in your field. You\\\’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As the Global Director of Residences, you lead the strategic vision and operational excellence for residential portfolios across multiple regions, ensuring an uncompromising standard of luxury, personalized service, and asset value. The strategic focus of the role is to drive the Dorchester Collection brand equity through brand extension opportunities and widening the network of global network of Dorchester Collection guests.

You will also drive consistency in brand experience while adapting to local market nuances, championing innovative service delivery, owner satisfaction, and long-term operational sustainability. With a deep understanding of luxury hospitality, property management, and cross-cultural leadership, you empower teams to deliver bespoke living experiences that elevate brand equity and foster enduring resident loyalty.

What you\\\’ll get

As the Global Director of Residences at Dorchester Collection, here are just some of the great benefits you will receive:

  • Complimentary stays with breakfast included in all 10 Dorchester Collection hotels
  • 50% off at bars and restaurants within all of our Dorchester Collection hotels
  • World class development opportunities
  • Social events throughout the year
  • Workday lunches in the form of a prepaid contactless card
  • Season ticket loan and cycle to work scheme
  • Exclusive access to a discount platform featuring 1000s of retailers
  • Private medical insurance

What you\\\’ll do

  • You will define, evolve, and oversee the execution of the Dorchester Collection\\\’s best in class global residences strategy and programme.
  • You will be the global resident journey ambassador and ensure our guest-centric approach is embedded in our residences operations.
  • You\\\’ll introduce new and creative initiatives to set Dorchester Collection apart from competitors.
  • In collaboration with key internal stakeholders, such as the hotel General Managers, Global Director of Guest Experience, and Global Recognition and Relationship Manager, you will ensure seamless experience of our guests across the hotels and residences.
  • You will support the Development Team in initiatives aimed at growing the residences portfolio , including involvement in initial stages of new projects.
  • You will develop Dorchester Collection brand standards for residences and ensure implementation and adherence.
  • You will ensure the highest resident satisfaction and oversee the other residences key performance indicators.
  • You\\\’ll oversee regular reporting of the financial and operational performance of the Residences to both internal and external stakeholders ensuring efficiency and accuracy.
  • You\\\’ll manage the relationships across multiple asset managers and developers whilst representing Dorchester Collection, ensuring effective communication and problem resolution.
  • You will deliver all pre-opening requirements for new residences in accordance to budget and timeline specifications.
  • You\\\’ll ensure consistent operational practices across all locations.
  • You\\\’ll review yearly expenditure budgets including service charge and operational cost expenses with Residence Directors & asset managers/developers.
  • You\\\’ll ensure compliance with all relevant local legislation and oversee governing documents per location.
  • You\\\’ll ensure fire, life, health, security and safety protocols for residents and employees are implemented in all locations.
  • You will ensure technical and maintenance obligations are fulfilled in accordance with the individual residence agreements.
  • You\\\’ll educate Dorchester Collection employees on the residences pillar of the company.
  • You\\\’ll lead and direct the Residences Director and Manager community, providing leadership and direction to the team in maintaining the standards of operational and financial performance in all Residences operated by Dorchester Collection. This includes the development of the operational team, identifying learning and development opportunities and ensuring that all involved in the operation of residential services are kept up to date with relevant legislation and best practice.
  • In collaboration with internal stakeholders you will ensure the highest employee satisfaction while advocating for employee retention, development and growth.

The items shared are the essence of a day in the life of our Global Director of Residences but we\\\’ll make sure you are provided with specifics on how we care for our Collection.

Qualifications

  • You\\\’ll bring your unique personality and passion to the role and the team.
  • You\\\’ll have upscale luxury experience in residences or hotels.
  • You will be an expert at building and maintaining relationships with internal and external stakeholders.
  • You will showcase experience with a matrix of service agreements and varied stakeholders (owners, developers, home owners association, lease holders).
  • You will be highly adept at aligning the content of the service agreements with the individual realities of the different residences.
  • You will have previous exposure to complex residence operations and process/project management.
  • You will bring operational expertise in facilities management, technical services and, residential property management.
  • You will an in-depth understanding of the legislation relating to property and facilities management as well as general regulation and best practices.
  • You will showcase excellent financial acumen and budget management skills.
  • English is the primary language used in our corporate office. You can comfortably communicate in this language. Knowledge of a second language is advantageous

Seniorities

  • Director

Employment type

  • Full-time

Job function

  • Industries: Hotels and Motels

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Global Director of Residences employer: DORCHESTER COLLECTION

At Dorchester Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions personal growth and development. As the Global Director of Residences, you will benefit from world-class training opportunities, exclusive perks such as complimentary stays at our luxurious hotels, and a commitment to employee satisfaction that fosters a collaborative and inclusive environment. Join us in London, where your expertise will be celebrated, and your contributions will directly enhance the bespoke living experiences we provide to our esteemed residents.
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Contact Detail:

DORCHESTER COLLECTION Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Global Director of Residences

✨Tip Number 1

Network like a pro! Reach out to industry contacts, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on your dream role.

✨Tip Number 2

Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. Tailor your responses to show you're the perfect fit!

✨Tip Number 3

Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. The more you practice, the more natural it will feel.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.

We think you need these skills to ace Global Director of Residences

Strategic Vision
Operational Excellence
Luxury Hospitality Expertise
Property Management
Cross-Cultural Leadership
Guest-Centric Approach
Relationship Management
Project Management
Financial Acumen
Budget Management
Compliance Knowledge
Facilities Management
Technical Services
Problem Resolution
Employee Development

Some tips for your application 🫡

Show Your Passion: When you're writing your application, let your passion for luxury hospitality shine through. We want to see how your unique personality aligns with our values and how you can contribute to the Dorchester Collection's legacy.

Tailor Your Experience: Make sure to highlight your upscale luxury experience in residences or hotels. We’re looking for specific examples that demonstrate your expertise in building relationships and managing complex operations, so don’t hold back!

Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your achievements and skills. Remember, quality over quantity is key!

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as the Global Director of Residences.

How to prepare for a job interview at DORCHESTER COLLECTION

✨Know Your Luxury Hospitality Inside Out

As a candidate for the Global Director of Residences, it's crucial to have a deep understanding of luxury hospitality. Brush up on the latest trends in the industry, and be ready to discuss how you can elevate the Dorchester Collection brand through innovative service delivery and bespoke living experiences.

✨Showcase Your Relationship-Building Skills

This role requires excellent relationship management with various stakeholders. Prepare examples from your past experiences where you've successfully built and maintained relationships with owners, developers, or other key players in the industry. Highlight how these relationships contributed to operational excellence.

✨Demonstrate Financial Acumen

Since you'll be overseeing budgets and financial performance, come prepared to discuss your experience with budget management and financial reporting. Be ready to share specific instances where your financial expertise led to improved operational efficiency or cost savings.

✨Emphasise Your Leadership Style

As a leader, your ability to empower teams is vital. Think about your leadership style and how it aligns with the Dorchester Collection's values. Prepare to discuss how you've developed teams in the past and how you plan to foster employee satisfaction and retention in this role.

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