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For Companies At a Glance
- Tasks: As an Evening Room Attendant, you'll ensure guests receive top-notch service and fulfil special requests.
- Company: Join The Dorchester, a prestigious hotel known for excellence and a supportive work culture.
- Benefits: Enjoy bonuses, discounts, complimentary stays, and vibrant social events with your colleagues.
- Why this job: Be part of a legendary team, learn from the best, and grow your career in hospitality.
- Qualifications: Strong communication skills and a passion for customer service are essential; English proficiency required.
- Other info: Opportunities for training and development from Level 2 to Level 5 in hospitality.
The predicted salary is between 24000 - 33600 £ per year.
We care about your career and are known for having the absolute best people in the industry. When you join us as an Evening Room Attendant, you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you’ll get
- Fantastic Employee bonus scheme and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including Summer party and Winter ball
- Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
- £1,000 bonus when you recommend a friend
- Access to immediate well being advice, because We Care about our employees
What you’ll do
You’ll love what you do and take pride in delighting our guests: You will be responsible for seamless service, discretion, intuitive, and flexible during the evening. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receive nothing but the best experience. Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Evening Room Attendants. The items shared are the essence of a day in the life of an Evening Room Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel.
What you’ll bring
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Evening Room Attendant, you’ll have the opportunity to bring these to life and continue to create our legacy. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our hotel. You can comfortably communicate in this language.
Evening Room Attendant employer: DORCHESTER COLLECTION
Contact Detail:
DORCHESTER COLLECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Room Attendant
✨Tip Number 1
Familiarise yourself with the Dorchester Collection's values: Passion, Personality, Respect, Working Together, and Creativity. Show how you embody these values in your interactions during the interview process.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've gone above and beyond to ensure guest satisfaction.
✨Tip Number 3
Prepare to discuss your communication skills and how they contribute to a seamless service experience. Think of scenarios where effective communication made a difference in your work.
✨Tip Number 4
Research the specific duties of an Evening Room Attendant at The Dorchester. Being knowledgeable about the role will help you ask insightful questions and demonstrate your genuine interest in the position.
We think you need these skills to ace Evening Room Attendant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of an Evening Room Attendant. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Skills: Emphasise your communication skills, attention to detail, and customer service experience in your CV and cover letter. Use specific examples to demonstrate how you've successfully met similar challenges in previous roles.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your desire to contribute to The Dorchester's legacy. Mention how your values align with theirs, such as Passion, Personality, Respect, Working Together, and Creativity.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the role of an Evening Room Attendant.
How to prepare for a job interview at DORCHESTER COLLECTION
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of what excites you about providing excellent service and how you can contribute to creating memorable experiences for guests.
✨Demonstrate Attention to Detail
As an Evening Room Attendant, attention to detail is crucial. Be prepared to discuss how you ensure thoroughness and hygiene in your previous roles. You might even want to mention any specific instances where your keen eye for detail made a difference.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've successfully communicated with team members and guests in the past. This will show that you understand the importance of collaboration and customer service.
✨Prepare for Special Requests Scenarios
Think about potential special requests you might encounter as an Evening Room Attendant. Prepare to discuss how you would handle unique situations or challenges, demonstrating your flexibility and problem-solving skills.
