At a Glance
- Tasks: Manage evening room allocations and support the housekeeping team to ensure guest satisfaction.
- Company: Join the prestigious Dorchester Collection, celebrated for its exceptional service and inclusive culture.
- Benefits: Enjoy complimentary hotel stays, discounts, pension contributions, and well-being support.
- Other info: Participate in exciting social events and access award-winning training opportunities.
- Why this job: Be part of a top-rated hotel and develop your career in a vibrant, supportive environment.
- Qualifications: Experience in a 5-star hotel and strong communication skills are essential.
The predicted salary is between 25085 - 30659 £ per year.
Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process.
Position Overview
Join us as a Housekeeping Evening Office Coordinator at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as Housekeeping Evening Office Coordinator, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
What you'll do
As a Housekeeping Evening Office Coordinator you'll love what you do and take pride in taking care of our guests:
- Manage room allocation for the evening room attendant.
- Managing the workload for the evening house porter and ensuring all his tasks are completed.
- Closing Jobs in the system (Nexus), allocations removal and setting up for the morning shift.
- Preparing the floor supervisor task list with all the statuses and room requests.
- Follow up on Nexus cases.
- Carry out administrative tasks such as handover preparation for the Morning Office Coordinator.
- Dealing with guest phone calls and queries.
- Ensure frequent communication with the Front Office Coordinator in regards to room allocation, departures, priority rooms and out of service/out of order rooms.
The items shared are the essence of a day in the life of an Evening Office Coordinator, but we'll make sure you are provided with specifics on how we care for our hotel.
What you'll bring
- Previous experience in a 5 star hotel environment.
- Good knowledge of Microsoft Office, Nexus and Opera.
- Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Evening Office Coordinator you’ll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
Job Location: United Kingdom
Location: 53 Park Lane, Mayfair W1K 1QA London
Candidate criteria: Required languages English (Fluent)
Evening Office Coordinator employer: DORCHESTER COLLECTION
At Dorchester Collection, we pride ourselves on being an exceptional employer in the luxury hospitality sector, offering a dynamic work culture that fosters creativity and collaboration. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead innovative digital initiatives, all set against the backdrop of our prestigious locations. Join us to be part of a team that values excellence and empowers you to make a meaningful impact in the world of luxury hospitality.
