At a Glance
- Tasks: Assist guests with reservations and create memorable experiences through effective communication.
- Company: Join a prestigious hotel collection known for exceptional guest service.
- Benefits: Competitive salary, financial incentives, complimentary stays, and discounts at our hotels.
- Other info: Enjoy world-class development opportunities and a vibrant work culture.
- Why this job: Be part of a dynamic team that values creativity and passion in hospitality.
- Qualifications: Fluent in English and Italian, with strong communication skills.
The predicted salary is between 29825 - 29825 £ per year.
Our reservations specialists manage guests' phone calls and email enquiries for all hotels within the Collection. They listen to guests' needs and address them with suitable options and solutions to create memorable experiences. The role requires energy, consistency, and creativity to tackle daily tasks in a fast-paced environment.
Responsibilities
- Assist guests with enquiries about reservations for all hotels in the collection, processing bookings via telephone and email and performing follow-up activities related to reservation aspects to ensure an excellent guest experience.
- Communicate effectively with guests and internal teams to address special requests and align the Global Contact Centre with our hotels.
- Prioritize and multitask in a fast-paced environment to meet response targets and stakeholder expectations.
- Represent the company values of Passion, Personality, Respect, Working Together and Creativity in daily interactions to contribute to the brand legacy.
- Work a shift-based schedule that may include Monday to Sunday, 07:00 – 22:00.
What you'll bring
- English is the primary language used in our global contact centre; you must be comfortable communicating in English.
- Native or proficient command of Italian (spoken and written) is required.
- Eligibility to work in the UK is a requirement.
About the Hotels / Our People
We work with talented individuals to ensure the extraordinary guest experience across Dorchester Collection hotels. We support your development through personal development planning, tailored learning opportunities, and our Academy programs to help you create a bespoke experience.
Benefits
- Annual salary of £29,825.89 plus monthly financial incentives
- Workday lunches with a prepaid contactless card (£2,772 annual value for full-time employees)
- Complimentary stays with breakfast included in Dorchester Collection hotels
- 50% discount at bars and restaurants within all Dorchester Collection hotels
- £750 refer-a-friend bonus
- World-class development opportunities
- Social events throughout the year
- Season ticket loan and cycle-to-work scheme
- Discount platform with access to 1000s of retailers
- Subsidised gym access and wellness experiences
- Competitive Pension Scheme
Reservations Specialist - Italian Speaking in City of Westminster employer: DORCHESTER COLLECTION
As a Reservations Specialist at Dorchester Collection, you will thrive in a vibrant work culture that values passion, personality, and creativity. With competitive benefits including complimentary hotel stays, tailored development opportunities, and a supportive team environment, you'll find meaningful growth while contributing to unforgettable guest experiences in some of the most luxurious hotels. Join us in a role that not only offers a rewarding career but also fosters a sense of community and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Specialist - Italian Speaking in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like DORCHESTER COLLECTION. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to DORCHESTER COLLECTION
Don't be shy about reaching out to DORCHESTER COLLECTION directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Specialist - Italian Speaking in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about DORCHESTER COLLECTION and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at DORCHESTER COLLECTION
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
