At a Glance
- Tasks: Assist guests with reservations and ensure they have an unforgettable experience.
- Company: Join a prestigious hotel collection known for its exceptional service.
- Benefits: Enjoy a competitive salary, complimentary hotel stays, and wellness perks.
- Other info: Flexible shift-based hours and opportunities for personal growth.
- Why this job: Be the voice that creates lifelong memories for guests in a vibrant environment.
- Qualifications: Fluent in French and English, with strong communication skills.
The predicted salary is between 28957 - 28957 € per year.
Our reservations specialists are the gems of our global contact centre located in our corporate office! Their main responsibilities are to manage guests’ phone calls and email enquiries for all hotels within the Collection. Listening to our guests’ needs and being able to address them with the most suitable options and solutions is important to create lifelong memories.
What you’ll get:
- Annual salary of £28,957 plus monthly financial incentives
- Workday lunches in the form of a prepaid contactless card – £2,772 annual value for full‑time employees
- Complimentary stays with breakfast included in our Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- £750 refer a friend bonus scheme
- Subsidised access to gyms, fitness classes and wellness experiences
- World class development opportunities
- Social events throughout the year
- Season ticket loan and cycle to work scheme
- Exclusive access to a discount platform featuring 1000s of retailers
What you’ll do:
- Assist guests with enquiries about reservations for all the hotels of the collection, including processing bookings via telephone and email and follow‑up activities related to reservation aspects, to ensure our guests receive nothing but the best experience.
- Use excellent interpersonal and communication skills to address any special requests of guests and route them to the relevant departments, ensuring alignment between the Global Contact Centre and our hotels.
- Prioritise tasks and multitask in a fast‑paced environment to meet time‑of‑response targets and ultimately meet stakeholder expectations.
- Live the values of Passion, Personality, Respect, Working Together and Creativity, bringing them to life and continue to create our legacy.
The operational hours of work are shift‑based and may be subject to change. These are currently set as Monday to Sunday: 07:00 – 22:00.
What you’ll bring:
- English is the primary language used in our global contact centre; our reservations specialists must feel comfortable communicating in this language.
- Native or proficient command of the French language, spoken and written, is a requirement.
- Eligibility to work in the United Kingdom is a requirement.
- All of our employees are ambassadors of our Vision, Values and culture. We encourage the unique personalities and passion of our employees, working together as a team, a hotel and a Collection.
- In a fast‑moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
Job Location: United Kingdom, Location 1 Knightsbridge, London SW1X 7LX
Reservations Specialist - French Speaking in City of Westminster employer: DORCHESTER COLLECTION
As a Reservations Specialist at our prestigious corporate office in Knightsbridge, London, you will be part of a dynamic team that values passion, personality, and creativity. We offer an attractive annual salary, generous benefits including complimentary hotel stays and wellness access, and unparalleled opportunities for professional development in a vibrant work culture that celebrates individuality and teamwork. Join us to create memorable experiences for our guests while enjoying a rewarding career in the heart of one of the world's most iconic cities.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Specialist - French Speaking in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Dorchester Collection. Understanding their values and culture will help you connect with the team and show that you're genuinely interested in being part of their legacy.
✨Tip Number 2
Practice your French! Since this role requires proficiency in French, brush up on your language skills. Try role-playing common guest scenarios with a friend or even in front of a mirror to build your confidence.
✨Tip Number 3
Show off your people skills! During the interview, highlight your experience in customer service. Share specific examples of how you've gone above and beyond for guests, as this is key to creating those lifelong memories.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out in the crowd.
We think you need these skills to ace Reservations Specialist - French Speaking in City of Westminster
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a French-speaking Reservations Specialist, make sure to highlight your proficiency in both English and French. Use examples from your past experiences where you’ve successfully communicated in these languages.
Tailor Your Application:Take a moment to read through the job description and align your application with what we’re looking for. Mention how your skills and experiences match our values of Passion, Personality, Respect, Working Together, and Creativity.
Be Personable:We love a bit of personality! Don’t be afraid to let your unique character shine through in your application. Share a story or two that showcases your interpersonal skills and how you’ve made a difference in previous roles.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at DORCHESTER COLLECTION
✨Brush Up on Your French
Since this role requires a native or proficient command of French, make sure to practice your language skills before the interview. Prepare to demonstrate your fluency by discussing your previous experiences in French, as well as handling potential guest enquiries.
✨Know the Company and Its Values
Familiarise yourself with the Dorchester Collection's values: Passion, Personality, Respect, Working Together, and Creativity. Be ready to share examples of how you embody these values in your work, as this will show that you align with their culture.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might need to handle a mock guest enquiry. Practise common reservation scenarios and think about how you would address special requests or complaints, showcasing your interpersonal skills.
✨Showcase Your Multitasking Abilities
This position requires prioritising tasks in a fast-paced environment. Be prepared to discuss how you've successfully managed multiple responsibilities in previous roles. Use specific examples to illustrate your ability to meet time-of-response targets while maintaining excellent service.
