At a Glance
- Tasks: Manage the Equestrian department, ensuring top-notch care for horses and exceptional service for guests.
- Company: Join the Dorchester Collection, known for extraordinary guest experiences and a supportive culture.
- Benefits: Enjoy complimentary stays, generous discounts, and a contributory pension scheme from day one.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Be a part of a prestigious team, making a real impact in the equestrian and hospitality industries.
- Qualifications: BHS stage 3 qualified with strong customer service and stable management skills.
The predicted salary is between 31500 - 38500 £ per year.
Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process.
Position Overview
To manage the Equestrian department and team members to provide the highest level of care and presentation of the horses and unprecedented service levels to our clients. To be a driving force in delivering an Equestrian establishment with the best reputation in the hotel and equine industries with loyal clients who book regularly.
What you'll get:
- Complimentary nights with breakfast within Dorchester Collection
- 50% F&B discount at selected restaurants
- Very generous Employee Introductory Scheme offered
- Team members' awards and incentives schemes
- Contributory pension scheme entitlement from date of commencement
- Uniform laundered complimentary
- Complimentary meals whilst on duty at our team members' restaurants
What you'll do:
- Stable Duties: Managing horses daily routine, feed and exercise to keep them fit and well schooled for guests to ride safely. Managing horses shoeing, worming, saddlery, dentistry and veterinary requirements. Carry out daily tasks including feed, hay, muck out, turn out, groom, bandage, keep the stable, horses and all equipment looking immaculate at all times.
- Guest Interaction: Dealing with enquiries, bookings and requests from internal and external guests in a timely and appropriate manner. Fitting guests with safety equipment before riding, keeping safety equipment in accordance with best practice guidelines (replacing when worn/unsafe) looking clean and organised in lockers at all times. Teaching guests of the hotel and local clients on our ponies and horses with knowledge, enthusiasm and care for safety at all times. Managing daily horse allocations for teaching, ensuring well being of horses and safety of guests maintained as a priority.
- People: Mobilize & inspire team members & supervisors to build a high performing team in order to achieve business goals & service standards. Mentor, train & coach team members. Manage shift coverage, work load & resource distribution within & across teams. Interviewing, hiring, induction & succession planning of staff. Identify training needs, design & track training for department. Monitor & evaluate team performance & perform PDP for team supervisors. Arranging and chairing monthly departmental meetings and producing accurate minutes distributed to team members, HR and GM.
- Financial: Budget creation and management, monthly P&L reviews, cost control, ensure correct purchasing procedures followed at all times, stock management.
- Admin: Manage Insurance and Council License requirements, review and renew on annual basis. Renew annual loan contracts for ponies. Source further horses/ponies for loan/lease/purchase as business levels require and subject to budget allowances.
- Marketing/PR: Develop and facilitate new packages to drive sales. Assist PR department with photoshoots and interviews with enthusiasm and flexibility. Ensure website is up to date and factually correct at all times.
- Health & Safety: Comply with all statutory and company health and safety, fire, bomb and security regulations. Ensure job required certificates are kept up to date – 1st Aid, Child Protection, CRB checks. Review and update departmental risk assessments including monthly area assessment forms. Check tack and equipment weekly for faults and action where necessary. Review SOP’s and facilitate ongoing training for team members as necessary. Ensuring all guests complete disclaimers before riding. Ensuring accident report forms are completed accurately, signed by casualty and submitted to Security in timely manner.
The items shared are the essence of a day in the life of an Equestrian Manager, but we'll make sure you are provided with specifics on how we care for our hotel.
What you'll bring:
- BHS stage 3 qualified
- 1st Aid
- Ride & Teach including beginners
- General yard work
- Stable management
- Customer Service
- Previous Hotel Experience
- Positive attitude
- Computer literate
- Good communicator
- Buy into the hotel ethos
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at humanresources.cpa@dorchestercollection.com.
Job Location: United Kingdom, Blacknest Rd, Sunningdale SL5 7SE, Ascot.
Equestrian Manager in Ascot employer: Dorchester Collection
At Dorchester Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity. As the Director of Marketing and Digital, you will benefit from tailored development opportunities, a supportive environment, and unique perks such as complimentary hotel stays and well-being support, all while working in the prestigious setting of The Dorchester in London. Join us to not only advance your career but also to be part of a team that values passion, personality, and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Equestrian Manager in Ascot
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Dorchester Collection
Don't be shy about reaching out to Dorchester Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Equestrian Manager in Ascot
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dorchester Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dorchester Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
