At a Glance
- Tasks: Oversee Afternoon Tea and Lounge service, creating unforgettable guest experiences.
- Company: Join the prestigious Dorchester Collection, known for its exceptional hospitality.
- Benefits: Enjoy competitive rewards, complimentary meals, and exciting social events.
- Other info: Diversity and inclusion are at the heart of our culture.
- Why this job: Be part of a dynamic team that values creativity and personal growth.
- Qualifications: Strong leadership skills and a passion for delivering luxury service.
The predicted salary is between 31500 - 38500 £ per year.
Who we are
Our Hotels
We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process.
Position Overview
Our Drawing Room Manager is entrusted with overseeing our daily Afternoon Tea and Lounge service. Though skillfully trained, they never lose sight of their ultimate responsibility, to create lifelong memories for our guests.
What you'll get
Our success is a result of our employees. We believe that everyone part of our team should share the rewards. For this position, here are just some of the benefits you will receive:
- Team members' awards and incentives scheme
- Contributory pension scheme entitlement
- Online benefits & discounts
- Life assurance cover for all team members
- Uniform laundered complimentary
- Complimentary meals whilst on duty at our team members' restaurants
- Cycle to work scheme
- Occupational Health, including subsidised massage treatments and health clinics
- Social events throughout the year - including our winter ball, summer party and regular pub quizzes!
What you'll do
A day in the life of our Drawing Room Manager demands high levels of energy. They need consistency even though the days are never alike; and creativity to tackle daily adventures and inspire their team on a daily basis. Listing all of the contributions that our Drawing Room Manager accomplish would be lengthy but the list below is essential to know.
- Our Drawing Room Manager will work closely with our F&B Director to achieve efficient staffing levels and manage the desired levels of performance.
- You will be responsible for ensuring a 5* luxury experience to all our guests, overseeing the daily running of our lounge area ensuring a seamless service for All day Dining and Afternoon Tea.
- Own, manage and deliver an effective departmental training and development program for all team members to meet their particular expectations and increase service standards.
- To conduct sales & marketing activities in order to drive business growth & profit.
- To ensure the menu and environment is consistent with a luxury establishment in order to meet & exceed guest expectations & maximise business growth.
What you'll bring
- All of our employees are ambassadors of our Vision, Values and culture. Our Drawing Room Manager do this with all they do.
- We encourage the unique personalities and passions of our employees, working together; as a team, a hotel and Collection.
- Our guests forge our legacy. Knowing and understanding them is our goal, valuing kindness over process.
- In a fast-moving world, we remain consistent and relevant, requiring flexibility from everyone on the team.
- English is the primary language used in our hotel. Our Drawing Room Manager must feel comfortable communicating in this language.
Job Location: United Kingdom
Location: Blacknest Rd, Sunningdale SL5 7SE Ascot
Drawing Room Manager in Ascot employer: DORCHESTER COLLECTION
At Dorchester Collection, we pride ourselves on being an exceptional employer in the luxury hospitality sector, offering a dynamic work culture that fosters creativity and collaboration. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead innovative digital initiatives, all set against the backdrop of our prestigious locations. Join us to be part of a team that values excellence and empowers you to make a meaningful impact in the world of luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Drawing Room Manager in Ascot
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like DORCHESTER COLLECTION. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to DORCHESTER COLLECTION
Don't be shy about reaching out to DORCHESTER COLLECTION directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Drawing Room Manager in Ascot
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about DORCHESTER COLLECTION and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at DORCHESTER COLLECTION
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
