The Dorchester is seeking an Area Guest Intelligence Manager to lead guest-centric strategy across The Dorchester, 45 Park Lane and Coworth Park. You will ensure effective use of Unifocus and CRM and guide business processes to optimise system utilisation.
You will deliver coaching to Unifocus/CRM champions, support onboarding for new starters, and oversee CRM/Unifocus related projects with a focus on data integrity and compliance.
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Area Guest Intelligence & CRM Lead employer: Dorchester Collection
At Dorchester Collection, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity. As the Director of Marketing and Digital, you will benefit from tailored development opportunities, a supportive environment, and unique perks such as complimentary hotel stays and well-being support, all while working in the prestigious setting of The Dorchester in London. Join us to not only advance your career but also to be part of a team that values passion, personality, and creativity.
