Administrative Assistant, Global Contact Centre

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process.

Position Overview

We care about your career and are known for having the absolute best people in the industry. When you join us as the Administrative Assistant at our Global Contact Centre, you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• £750 Refer a friend bonus scheme
• World class development opportunities
• Social events throughout the year
• Workday Lunches in the form of a prepaid contactless card
• Season ticket loan and cycle to work scheme
• Exclusive Access to a discount platform featuring 1000s of retailers
• Competitive retirement scheme

What you'll do

• You will be responsible for ensuring the smooth operation of the Global Contact Centre through directly supporting the Director with a wide variety of administrative tasks.
• You will liaise with guests/clients/suppliers and with other departments and hotel personnel in all Dorchester Collection hotels, on behalf of the Director, Global Contact Centre.
• Diary management is an important element of this role, and attention to detail and a proactive approach is essential.
• You will carry out all GCC leadership administrative activities such as organising travel, managing expenses, preparation with documents and supporting with daily office tasks such as managing visitors, welcoming new starters and ensuring cleanliness of our shared spaces.
• Financial acumen is important to overseeing all purchase orders and ensuring invoices are paid in a timely manner, as well as managing budgets.
• Preparation of documents including letters, emails and PowerPoint presentations on behalf of the Director is a central part of the role.
• You will focus on ways to drive our award-winning culture and look for opportunities to apply for other national and international awards.
• You will act as one of the first points of contact for the Global Contact Centre and representing the Director, building and maintaining meaningful relationships and inspiring confidence.
• Handle sensitive interpersonal and financial information with the highest levels of confidentiality.
• Role may involve occasional international travel.

What you'll bring

• You have a talent and passion for administrative work with high attention to detail and the ability to manage multiple complex projects and assignments, while able to meet deadlines with quality results.
• Professional, personable team player with a curious nature and adaptability to change.
• Outstanding communication skills, both written and verbal with a detail-oriented approach to proof-reading.
• English is the primary language used in our office. You can communicate effectively in English, both written and verbal. Knowledge of French, Italian, Arabic and/or Japanese is advantageous, but not required.
• Advanced computer skills in Word, Excel, and PowerPoint.
• Positive, solutions-focused approach, good listening skills and the ability to anticipate business needs.

Job Location: United Kingdom

Location: 3rd Floor, 1 Knightsbridge SW1X 7LX London