At a Glance
- Tasks: Support a network of dealerships and manage customer orders efficiently.
- Company: Join Bobcat, a leader in the aftermarket industry with a focus on teamwork.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Flexible travel across Europe and a commitment to diversity.
- Why this job: Be the go-to person for customer support and make a real difference.
- Qualifications: Bachelor's degree, strong computer skills, and experience in customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Senior Customer Service Rep Aftermarket to join our team at Bobcat.
Position Summary: Provide administrative support to a Distributor Network of 15-20 dealerships, as the single point of contact. Good Customer Service aptitude is essential for this position as well as the ability to work cohesively in a team driven by process & performance improvement metrics. The ideal candidate should speak, besides English, French and Italian.
Role & Responsibility
- Customer Interface & Support: Be first point of contact for customers for questions/concerns about their orders (lead time, order status, logistics, etc). Proactively manage orders to prioritise available stock.
- Customer Order Management: Act and react proactively (daily frequency) in relation to open orders report to ensure all orders are processed and treated. Manage the discount (quoting) approval process to ensure effective and efficient commercial pricing process. Process & resolve order holds (roadblocks removal and release). Manage & resolve disputes related to credit notes, damages & price issues. Manual order entry in case of special orders (consignment & fairs).
- Cross Functional Support: Liaise with the Supply Chain Team for availability, lead time, orders status. Liaise with internal teams (Supply chain, Credit, Sales, Product Line) to promote order fulfilment and customer satisfaction. Actively participate in Sales & Dealer Meetings to promote understanding of processes. Create & monitor reports for on-time order entry, booking and progression of orders. Resolve together with IT/Data Governance system-related issues.
Job Requirement
- Education & Qualification: Administration - Bachelor's Degree / Allow Equivalent. Excellent computer skills - experience of an ERP system. Any other European language is an asset. Strong Process Experience. Ability to handle multiple demands and adhere to deadlines. Strong attention to detail. Excellent written and oral communication skills. Time management and organisational skills.
- Experience: 5-7 years relevant experience in a process-based multi-national environment. Flexibility to travel across Europe.
- Global Breadth: Single-Site (One Location).
At Bobcat, we support equal opportunities, value diversity of skills, perspectives and cultures and encourage applications from candidates from all backgrounds.
Senior Customer Service Rep Aftermarket in Northampton employer: Doosan Corporation
At Bobcat, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Senior Customer Service Rep Aftermarket role provides not only competitive benefits but also ample opportunities for professional growth within a supportive team environment. Located in a vibrant area, we encourage diversity and inclusivity, making it a rewarding place for individuals looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Rep Aftermarket in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Doosan Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Doosan Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Rep Aftermarket in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Doosan Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Doosan Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Doosan Corporation!
How to prepare for a job interview at Doosan Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
