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- Tasks: Lead a team of engineers to deliver top-notch customer service and exceed performance targets.
- Company: Join Rushlift, a leader in the material handling industry with a focus on teamwork.
- Benefits: Enjoy a competitive salary, pension scheme, and a range of employee perks.
- Why this job: Make a real impact by enhancing customer satisfaction and building strong relationships.
- Qualifications: Proven leadership experience in a technical environment and strong analytical skills.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 40000 - 50000 £ per year.
As a Field Service Manager within Rushlift, you will successfully manage a team of regional Field Service & Resident engineers ensuring operational performance across the business to achieve and exceed agreed KPI’s. You will be responsible for delivering market leading customer service and enhancing customer satisfaction, whilst building strong relationships with all stakeholders, both internal and external.
Your key responsibilities will include:
- Overseeing and guiding Field Service and Resident engineers, conducting performance evaluations.
- Overviewing KPI linked data for VOR’s, breakdowns and PM services.
- Building and maintaining customer relationships.
- Addressing customer enquiries and concerns.
- Analysing team performance metrics.
- Monitoring reports on service delivery and productivity.
- Monitor absenteeism and conduct Return to Work reviews.
- Authorisation of annual leave requests.
- Monitoring and authorization of overtime requests.
- Ensuring adherence to safety regulations and company policies.
- Collating accident investigation documentation and liaising with Health and Safety Manager.
- Review incoming CVs in collaboration with Operations Manager.
- Participation with interviewing process, and candidate selection.
What we are looking for:
- Proven managerial experience and leadership within a technical environment.
- Material Handling industry knowledge.
- Strong analytical and strategic planning skills.
- Excellent communication and negotiation capabilities.
- Proficiency in MS Office, especially Excel and PowerPoint.
What you’ll get in return:
- Competitive Salary Package
- Contributory Pension Scheme
- Enhanced Parental Policies
- Life Assurance
- On-site parking
- Employee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etc
- Employee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…
Field Service Manager in Northampton employer: Doosan Corporation
Contact Detail:
Doosan Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Manager in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Field Service Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in the material handling industry. We want you to walk in there with confidence and show them you’re the perfect fit!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you’ve successfully managed teams and improved performance metrics in the past. We believe that demonstrating your experience will set you apart from the competition.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to remind them why you’re the best candidate for the job.
We think you need these skills to ace Field Service Manager in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Manager role. Highlight your managerial experience and any relevant industry knowledge. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you’ve exceeded KPIs or improved customer satisfaction in previous roles. This will help us see the impact you can make.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience makes you the perfect fit. We love seeing genuine enthusiasm for the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Doosan Corporation
✨Know Your KPIs
Familiarise yourself with the key performance indicators relevant to the Field Service Manager role. Be ready to discuss how you’ve successfully managed KPIs in the past and how you plan to exceed them at Rushlift.
✨Showcase Your Leadership Skills
Prepare examples that highlight your managerial experience and leadership style. Think about specific situations where you guided a team through challenges or improved performance, as this will resonate well with the interviewers.
✨Build Rapport with Stakeholders
Demonstrate your ability to build strong relationships by sharing experiences where you effectively communicated with both internal teams and external clients. This will show that you understand the importance of customer satisfaction in the role.
✨Be Data-Driven
Brush up on your analytical skills, especially with tools like Excel. Be prepared to discuss how you’ve used data to make informed decisions in previous roles, particularly in relation to service delivery and productivity metrics.