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- Tasks: Support hospitality operators by troubleshooting issues and providing strategic solutions via email, phone, and chat.
- Company: Join SevenRooms, a dynamic part of DoorDash, focused on delivering top-notch customer support.
- Benefits: Flexible shifts, competitive pay, and the chance to work in a fast-paced, innovative environment.
- Why this job: Make a real impact by helping businesses thrive with your technical expertise and customer service skills.
- Qualifications: Strong communication skills, problem-solving mindset, and experience in customer-facing roles.
- Other info: Exciting opportunities for growth in a collaborative team atmosphere.
The predicted salary is between 26000 - 39000 £ per year.
The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it\’s troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.
Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must.
About the Role
In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
You’re excited about this opportunity because you will…
- Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
- Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
- Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform – both broadly and in the context of individual client needs.
- Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
- Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
- Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
We’re excited about you because…
- You’re a strong communicator, both in writing and over the phone
- You bring a positive, collaborative attitude and thrive in team environments
- You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through
- You have a proven ability to build strong, trusted relationships with clients
- You deliver outstanding customer service, striking the right balance between empathy and effective solutions
- You’re analytical and resourceful, with sharp problem-solving skills
- You have a technical mindset and an interest in hospitality tech
- You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms
- You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
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Technical Support Representative, In-Store employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Representative, In-Store
✨Tip Number 1
Get to know the SevenRooms platform inside out! Familiarise yourself with its features and functionalities so you can confidently discuss how it can benefit potential clients during interviews.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, being able to convey information clearly and empathetically is key in this role. Try role-playing with a friend to sharpen those skills.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your analytical mindset and resourcefulness to potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at SevenRooms.
We think you need these skills to ace Technical Support Representative, In-Store
Some tips for your application 🫡
Show Your Communication Skills: Since you'll be supporting customers via email, phone, and chat, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from showcasing your ability to empathise with clients.
Tailor Your Experience: Highlight any relevant experience you have in customer support or hospitality tech. We want to see how your background aligns with the role, so be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Demonstrate Problem-Solving Skills: We love candidates who can think on their feet! Include examples of how you've tackled challenges in previous roles. This will show us that you have the analytical mindset we’re looking for and can handle the fast-paced environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at DoorDash
✨Know the SevenRooms Platform Inside Out
Before your interview, take the time to familiarise yourself with the SevenRooms platform. Understand its features and how it benefits hospitality operators. This knowledge will help you demonstrate your technical mindset and show that you're ready to provide strategic solutions.
✨Showcase Your Communication Skills
As a Technical Support Representative, strong communication is key. Practice articulating your thoughts clearly and concisely, both in writing and verbally. You might even want to role-play common customer scenarios to showcase your ability to handle inquiries with empathy and efficiency.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific examples from your past experience where you successfully resolved customer issues or improved processes. Highlight your analytical approach and resourcefulness, as these traits are crucial for this role.
✨Demonstrate Your Customer-Centric Attitude
During the interview, emphasise your commitment to outstanding customer service. Share stories that illustrate how you've built strong relationships with clients and how you balance empathy with effective solutions. This will show that you align with the mission of providing world-class support.
