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- Tasks: Help hospitality operators troubleshoot issues and maximise their platform use.
- Company: SevenRooms, part of DoorDash, empowers hospitality businesses with innovative tech solutions.
- Benefits: Flexible shifts, remote work options, and a collaborative team environment.
- Why this job: Join a mission-driven team that values customer success and offers growth opportunities.
- Qualifications: 1+ years in customer support; familiarity with tools like Zendesk or Salesforce is a plus.
- Other info: Must be available for at least one weekend day; multiple full-time hourly shifts available.
The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it\’s troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.
Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must.
About the Role
In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
You’re excited about this opportunity because you will…
- Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
- Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
- Master the SevenRooms Platform . Build and maintain deep knowledge of the SevenRooms platform – both broadly and in the context of individual client needs.
- Document Resolutions . Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
- Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
- Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
We’re excited about you because…
- You’re a strong communicator, both in writing and over the phone
- You bring a positive, collaborative attitude and thrive in team environments
- You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through
- You have a proven ability to build strong, trusted relationships with clients
- You deliver outstanding customer service, striking the right balance between empathy and effective solutions
- You’re analytical and resourceful, with sharp problem-solving skills
- You have a technical mindset and an interest in hospitality tech
- You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms
- You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
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Technical Support Representative, In-Store employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Representative, In-Store
✨Tip Number 1
Familiarise yourself with the SevenRooms platform before your interview. Understanding its features and functionalities will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical support scenarios. Being able to articulate how you would handle specific customer issues can set you apart from other candidates.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've successfully resolved customer issues in the past. Highlighting your ability to balance empathy with effective solutions is key for this role.
✨Tip Number 4
Research the hospitality industry and current trends in tech solutions for restaurants. This knowledge will help you engage in meaningful conversations during interviews and show that you're proactive about understanding the business.
We think you need these skills to ace Technical Support Representative, In-Store
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Representative position at SevenRooms. Understand the key responsibilities and required skills, such as customer support experience and familiarity with tools like Zendesk or Salesforce.
Tailor Your CV: Customise your CV to highlight relevant experience in customer-facing roles, particularly in B2B or SaaS environments. Emphasise your problem-solving skills and any technical knowledge related to hospitality tech that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention specific experiences where you successfully resolved customer issues or provided strategic solutions, demonstrating your ability to deliver outstanding customer service.
Showcase Your Technical Skills: In your application, be sure to mention any technical skills or experience with internal tools that are relevant to the role. Highlight your ability to learn new systems quickly, as this is crucial for supporting customers effectively.
How to prepare for a job interview at DoorDash
✨Showcase Your Communication Skills
As a Technical Support Representative, strong communication is key. Be prepared to demonstrate your ability to articulate complex technical issues clearly and concisely, both in writing and verbally. Practice explaining technical concepts in simple terms, as this will be crucial when interacting with hospitality operators.
✨Familiarise Yourself with the SevenRooms Platform
Before the interview, take some time to explore the SevenRooms platform. Understanding its features and functionalities will not only help you answer questions more effectively but also show your genuine interest in the role. Consider how you would approach common customer issues and think of potential solutions.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer inquiries. Think of examples from your past experiences where you successfully resolved issues or provided strategic solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Empathy and Customer-Centric Approach
In this role, empathy is essential. Be ready to discuss how you balance providing effective solutions while maintaining a positive customer experience. Share examples of how you've built strong relationships with clients and how you’ve handled difficult situations with care and understanding.
