At a Glance
- Tasks: Manage and resolve complex POS integration support cases using technology and APIs.
- Company: Join a dynamic team at SevenRooms Ltd, transforming hospitality operations.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer success.
- Why this job: Make a real impact in the hospitality industry with cutting-edge technology.
- Qualifications: 3+ years in technical support with hands-on POS integration experience.
The predicted salary is between 47181 - 60000 £ per year.
The In-Store Technology organization at DoorDash is committed to building products that help restaurants create exceptional experiences every day. We are a growing team of engineers and builders on a mission to transform hospitality operations. Within Integrations, we connect our in-store platform to point-of-sale systems so restaurants see accurate check data, spend, and service status alongside guest and reservation information.
We're hiring a Technical Support Engineer focused on POS integrations. You'll manage and resolve complex integration support cases by leveraging technology, logs, and APIs to diagnose failures and maximise reliability for restaurants and POS partners. You'll work closely with our Product and Engineering team, support POS go-lives and partner onboarding, and become a subject-matter expert who contributes to our technical knowledge base, runbooks, and support automation. This role offers the opportunity to work with cutting-edge hospitality technology while directly impacting client success, supporting POS connectivity for venues and POS vendors on our platform. You’ll support POS connectivity at the integration layer (middleware, APIs, and partner-built connectors), not cashier workflows or physical point-of-sale equipment.
You're excited about this opportunity because you will...
- Manage complex T2/T3 POS integration support cases on a daily basis and document customer and partner interactions from investigation through resolution. This role combines client-facing support with high caliber troubleshooting and expertise to debug and resolve issues.
- Own POS integration issues—credential failures, check linking problems, missing spend, webhook and polling gaps, partner payload errors, and go-live cutover—across restaurants and POS integration partners.
- Partner with internal teams including Product, Engineering, Sales, Customer Success, and Implementation to resolve integration issues and provide feedback that informs the product roadmap.
- Perform detailed QA and diagnosis of application, configuration, and partner environment issues using logs, API payloads, and reproduction tools.
- Credential and onboard POS partners per SOP—API access, scope, secure delivery, and developer documentation.
- Build leverage with automation and AI—improve internal tooling, workflows, and runbooks; use AI-assisted triage and documentation where it saves time without sacrificing accuracy.
- Provide extraordinary customer and partner experiences with tenacity to drive issues to resolution, and author training and knowledge-base content while mentoring less senior TSEs on POS integration patterns.
- Help us pave the way for better products and features through helping to convert customer and integrator feedback into product roadmaps.
We're excited about you because...
- You have 3+ years of experience in a technical support, integration support, or solutions role with B2B and/or SaaS experience, and hands-on POS integration experience in production—checks/tickets, locations and tables, API auth, webhooks, and polling.
- You have depth in at least two POS ecosystems or middleware platforms (e.g. Square, Toast, Lightspeed, Simphony/Micros, Omnivore, Agilysys, or connector vendors) and have debugged check-to-guest or check-to-reservation linking (table and time alignment).
- You have knowledge and experience with APIs (required)—REST, webhooks, auth, JSON payloads—and strong ability to inspect and diagnose issues in web applications and data-intensive integration flows.
- You have experience with JSON, Python, and HTTP debugging, including the ability to reproduce issues with curl/Postman and follow backend integration code for escalations.
- You have experience using Zendesk and Jira (Salesforce a plus) with a commitment to providing extraordinary customer and partner experiences.
- You have a track record of automation or workflow improvement and pragmatic use of AI in support work—with strong verification instincts before anything customer-facing.
- You are hungry to learn our POS integration surface quickly, document what you learn, and operate independently at senior depth on ambiguous, multi-system failures.
- You have strong analytical and problem-solving ability, excellent organisational skills, verbal and written communication, and experience authoring training documentation—with security discipline on credentials and tokens (never in tickets or chat).
Technical Support Engineer employer: DoorDash
At SevenRooms Ltd, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. As a Technical Support Engineer, you'll not only engage with cutting-edge hospitality technology but also enjoy ample opportunities for professional growth and development, all while contributing to meaningful client success. Our commitment to employee well-being is reflected in our supportive environment, where your expertise will be valued and your contributions will directly impact the future of restaurant operations.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DoorDash. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DoorDash before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DoorDash:Your cover letter is your chance to shine! Tell us why you want to work at DoorDash specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DoorDash!
How to prepare for a job interview at DoorDash
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
