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For Companies At a Glance
- Tasks: Lead a team to ensure clients succeed with our innovative platform.
- Company: Join DoorDash and SevenRooms, leaders in hospitality technology.
- Benefits: Enjoy premium healthcare, wellness perks, and paid parental leave.
- Why this job: Make a real impact by empowering hospitality operators worldwide.
- Qualifications: 2+ years in customer-facing roles, strong communication, and mentoring skills.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About the Team
The SevenRooms Implementation team supports our clients through one of the most critical moments in their journey — implementation. We are a global, collaborative group that thrives on setting clients up for long-term success by tailoring onboarding strategies to their unique needs. From in-store restaurant technology to advanced platform features, we ensure new partners are empowered and equipped to drive ROI from day one.
About the Role
In this role, you\\\’ll lead a team of Implementation Partners who work closely with our clients to ensure they\\\’re achieving success with the SevenRooms platform. You\\\’ll be responsible for coaching, mentoring, and growing the team, while also overseeing strategic initiatives that drive adoption and long-term customer value. You\\\’ll help scale a customer-first culture that delivers outstanding service and measurable impact for hospitality operators around the world.
You\\\’re excited about this opportunity because you will…
- Team Support & Coaching. Lead a team of Implementation Partners across North America by providing day-to-day guidance, support, and coaching to ensure smooth client onboarding and consistent team performance.
- Resource Coordination. Partner closely with the Associate Manager to monitor team bandwidth, onboarding pipeline, and activating MRR to ensure projects are prioritized and resourced effectively.
- Client Implementation. Manage a limited portfolio of onboarding projects while supporting your team through implementation of SevenRooms solutions — including reservations, waitlist, table management, online ordering, POS integrations, and marketing automation.
- Customer Risk Monitoring. Use tools like Looker and Totango to track customer engagement and flag accounts at risk, working with your team and leadership to drive proactive solutions.
- Escalation Support. Assist Implementation Managers in managing complex client situations and escalations with empathy, thoughtfulness, and tact — while reinforcing best practices.
- Product Enablement. Be a hands-on product expert, helping clients and teammates leverage SevenRooms functionality based on unique business needs and goals. Cross-Functional Collaboration. Work closely with Sales, Product, Support, and Customer Success partners to ensure a cohesive experience for both your team and our clients.
Qualifications
- 2+ years of experience in customer-facing roles, ideally within SaaS or hospitality technology
- Passion for supporting others and mentoring teammates to help them grow
- Strong communication skills, both written and verbal, with the ability to navigate cross-functional conversations
- Detail-oriented and a critical thinker who can solve problems and keep projects on track
- Thrives in fast-paced, collaborative environments and is comfortable adapting to change
- Experience with tools like Salesforce, Totango, or similar CRMs
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We\\\’re committed to supporting employees\\\’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We\\\’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That\\\’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We value a diverse workforce and strongly encourage applicants from all backgrounds. The San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring, and other applicable regulations may apply. If you need accommodations, please inform your recruiting contact upon initial connection.
About SevenRooms: SevenRooms helps hospitality operators manage guest data and experiences. In 2025, DoorDash acquired SevenRooms to strengthen its in-store capabilities and expand merchant-first offerings. SevenRooms enables merchants to grow their businesses and connect with guests, whether ordering online or dining in.
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Team Lead, Implementation In-Store employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead, Implementation In-Store
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you tailor your responses and show them you’re not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and appreciation for the opportunity.
We think you need these skills to ace Team Lead, Implementation In-Store
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about supporting clients and leading a team. Share specific examples of how you've helped others succeed in the past.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer-facing roles, especially in SaaS or hospitality tech. We love seeing how your background aligns with our mission at SevenRooms!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate strong communicators who can convey their thoughts effectively. Avoid jargon unless it’s relevant, and make sure your application is easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at DoorDash
✨Know the Company Inside Out
Before your interview, dive deep into SevenRooms and DoorDash. Understand their mission, values, and the specifics of the Implementation team. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in the role.
✨Showcase Your Coaching Skills
As a Team Lead, you'll be mentoring others. Prepare examples of how you've successfully coached or supported teammates in the past. Highlight your communication style and how you adapt to different personalities to foster growth and collaboration.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in customer-facing roles, especially in SaaS or hospitality tech. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate how you turned obstacles into opportunities.
✨Prepare for Cross-Functional Scenarios
Since this role involves collaboration with various teams, think of examples where you've worked cross-functionally. Be prepared to discuss how you navigated those conversations and what impact your contributions had on the overall project success.
