At a Glance
- Tasks: Lead a dynamic customer support team and ensure top-notch service for hospitality operators.
- Company: Join SevenRooms, a leader in customer support for the hospitality industry.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Collaborative environment with a focus on performance and team success.
- Why this job: Make a real impact by guiding a team and enhancing customer experiences.
- Qualifications: 3+ years in technical customer support; SaaS experience is a bonus.
The predicted salary is between 40000 - 50000 € per year.
About the Team
The Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it's troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we’re here to ensure they succeed.
Shifts: Full-Time
About the Role
The Team Lead, Customer Support leads our UK-based support team, ensuring hospitality operators receive fast, effective, and empathetic assistance. This role oversees day-to-day team operations, supports the growth and development of our support representatives, and helps maintain the high standard of service our customers rely on.
You’re excited about this opportunity because you will…
- Act as a Player-Coach. Step in to directly support customers when needed while ensuring the support team has the knowledge and resources to successfully resolve issues.
- Support the Team. Guide and support a team of customer support representatives, fostering a positive, collaborative, and high-performing environment.
- Coach for Performance. Monitor key metrics, provide regular feedback, and deliver coaching to help team members grow and succeed.
- Drive Team Productivity. Enhance efficiency and quality by maintaining documentation, conducting quality reviews, analyzing customer satisfaction trends, and creating impactful training.
- Collaborate Across Teams. Partner with Customer Success, Product, and other teams to share insights and improve the overall customer experience.
We’re excited about you because…
- You have 3+ years of Technical Customer Support Experience, with SaaS experience as a plus.
- You know how to inspire, coach, and develop a high-performing remote team.
- You care deeply about delivering an outstanding customer experience every time.
- You’re a clear and confident communicator, both in writing and in person.
- You’re a strong problem solver who can handle complex and escalated issues with ease.
- You’re comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards.
Team Lead, Customer Support - In-Store - UK employer: DoorDash
At SevenRooms, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and personal growth. As the Team Lead for our Customer Support team in the UK, you will not only lead a passionate group of support representatives but also have access to ongoing training and development opportunities, ensuring your career flourishes in the vibrant hospitality sector. With a commitment to delivering outstanding customer experiences, we foster an environment where your contributions are recognised and rewarded, making SevenRooms a truly fulfilling place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Customer Support - In-Store - UK
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at SevenRooms. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and team leadership. We recommend role-playing with a friend or using mock interviews to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share specific examples of how you've tackled complex issues in the past, especially in a customer support setting. This will demonstrate your ability to handle escalated situations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Lead, Customer Support - In-Store - UK
Some tips for your application 🫡
Show Your Passion for Customer Support:When writing your application, let us see your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond to ensure a great experience for clients in your previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. We want to see how your skills align with the role of Team Lead, especially your ability to coach and inspire a team.
Be Clear and Concise:In your written application, clarity is key. Use straightforward language and structure your thoughts logically. This will showcase your communication skills, which are super important for this role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at DoorDash
✨Know the Company Inside Out
Before your interview, take some time to research SevenRooms. Understand their mission, values, and the specific services they offer in customer support. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Coaching Skills
Since the role involves leading a team, be prepared to discuss your experience in coaching and developing others. Think of specific examples where you've successfully guided team members or improved performance. This will demonstrate your ability to inspire and support a high-performing team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle complex customer issues. Prepare by thinking of past experiences where you resolved difficult situations, focusing on your thought process and the outcome. This will highlight your capability to manage escalated issues effectively.
✨Emphasise Collaboration
The role requires working closely with other teams, so be ready to discuss how you've collaborated in the past. Share examples of how you’ve partnered with different departments to enhance customer experience or streamline processes. This will show that you can work well across teams.
