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For Companies At a Glance
- Tasks: Lead a dynamic customer support team and ensure top-notch service for hospitality operators.
- Company: Join SevenRooms, a DoorDash company, revolutionising the hospitality industry.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Why this job: Make a real impact by guiding a passionate team and enhancing customer experiences.
- Qualifications: 3+ years in technical customer support with strong leadership and communication skills.
- Other info: Be part of a fast-paced environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About the Team
The Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it\’s troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we’re here to ensure they succeed.
Shifts: Full-Time
About the Role
The Team Lead, Customer Support leads our UK-based support team, ensuring hospitality operators receive fast, effective, and empathetic assistance. This role oversees day-to-day team operations, supports the growth and development of our support representatives, and helps maintain the high standard of service our customers rely on.
You’re excited about this opportunity because you will…
Act as a Player-Coach. Step in to directly support customers when needed while ensuring the support team has the knowledge and resources to successfully resolve issues. Support the Team. Guide and support a team of customer support representatives, fostering a positive, collaborative, and high-performing environment. Coach for Performance. Monitor key metrics, provide regular feedback, and deliver coaching to help team members grow and succeed. Drive Team Productivity. Enhance efficiency and quality by maintaining documentation, conducting quality reviews, analyzing customer satisfaction trends, and creating impactful training. Collaborate Across Teams. Partner with Customer Success, Product, and other teams to share insights and improve the overall customer experience.
We’re excited about you because…
- You have 3+ years of Technical Customer Support Experience, with SaaS experience as a plus
- You know how to inspire, coach, and develop a high-performing remote team
- You care deeply about delivering an outstanding customer experience every time
- You’re a clear and confident communicator, both in writing and in person
- You’re a strong problem solver who can handle complex and escalated issues with ease
- You’re comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
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Team Lead, Customer Support employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead, Customer Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at SevenRooms or DoorDash. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common customer support scenarios. Think about how you would handle tricky situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've coached or supported team members in the past. We love candidates who can inspire others and create a positive work environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at SevenRooms.
We think you need these skills to ace Team Lead, Customer Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Team Lead, Customer Support role. Highlight your relevant experience in customer support and any leadership roles you've had. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since clear communication is key in this role, use your application to demonstrate your writing prowess. Keep it concise, professional, and engaging. Remember, we’re looking for someone who can communicate effectively with both customers and team members.
Highlight Problem-Solving Abilities: In your application, share examples of how you've tackled complex issues in the past. We love seeing candidates who can think on their feet and come up with creative solutions, especially in a fast-paced environment like customer support.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at DoorDash
✨Know the Company Inside Out
Before your interview, make sure you research SevenRooms and DoorDash thoroughly. Understand their mission, values, and the specifics of the Customer Support Team. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a potential Team Lead, it's crucial to demonstrate your ability to inspire and coach others. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight how you foster collaboration and maintain a positive environment.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer support experience. Think of specific situations where you handled complex issues or escalated cases, and be ready to explain your thought process and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges, how success is measured, or what opportunities there are for professional development. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
