At a Glance
- Tasks: Support hospitality operators globally via chat, email, and phone to resolve technical issues.
- Company: Join SevenRooms, a dynamic SaaS company under DoorDash, transforming hospitality tech.
- Benefits: Flexible shifts, competitive pay, and opportunities for professional growth.
- Other info: Fast-paced startup environment with a collaborative team culture.
- Why this job: Make a real impact by helping clients succeed with innovative tech solutions.
- Qualifications: Strong communication skills and 1+ years in customer support or strategic roles.
The predicted salary is between 30000 - 40000 € per year.
The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.
In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
You’re excited about this opportunity because you will…
- Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
- Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
- Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
- Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
- Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
- Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
We’re excited about you because…
- You’re a strong communicator, both in writing and over the phone.
- You bring a positive, collaborative attitude and thrive in team environments.
- You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through.
- You have a proven ability to build strong, trusted relationships with clients.
- You deliver outstanding customer service, striking the right balance between empathy and effective solutions.
- You’re analytical and resourceful, with sharp problem-solving skills.
- You have a technical mindset and an interest in hospitality tech.
- You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms.
- You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality.
Strategic Tech Support Specialist for Hospitality SaaS employer: DoorDash
At SevenRooms, we pride ourselves on being an exceptional employer that values collaboration, innovation, and employee growth. Our dynamic work culture fosters a supportive environment where team members are encouraged to develop their skills while providing top-notch support to hospitality operators worldwide. With flexible shifts and a commitment to work-life balance, we empower our employees to thrive both personally and professionally in the fast-paced world of hospitality tech.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Tech Support Specialist for Hospitality SaaS
✨Tip Number 1
Get to know the SevenRooms platform inside out! Familiarise yourself with its features and functionalities so you can confidently discuss how it can benefit potential clients. This knowledge will set you apart during interviews.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, being able to convey your thoughts clearly and empathetically is key. Try role-playing scenarios with friends to sharpen your responses.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories in interviews to demonstrate your strategic mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the SevenRooms team and contributing to our mission.
We think you need these skills to ace Strategic Tech Support Specialist for Hospitality SaaS
Some tips for your application 🫡
Show Your Passion for Hospitality Tech:When writing your application, let us know why you're excited about the hospitality tech space. Share any relevant experiences or insights that highlight your enthusiasm for helping businesses thrive using technology.
Be Clear and Concise:We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to break down your skills and experiences.
Highlight Your Customer Service Skills:Since this role is all about supporting our clients, emphasise your customer service experience. Share specific examples of how you've resolved issues or provided strategic solutions in past roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at DoorDash
✨Know the SevenRooms Platform Inside Out
Before your interview, make sure you dive deep into the SevenRooms platform. Familiarise yourself with its features and functionalities, especially how they relate to hospitality operators. This will not only show your technical mindset but also your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves supporting customers via email, phone, and chat, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with clients in the past, highlighting your ability to balance empathy with problem-solving.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of specific instances where you had to troubleshoot a technical issue or provide strategic solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Customer-Centric Approach
Emphasise your commitment to outstanding customer service during the interview. Share experiences where you built strong relationships with clients and how you prioritised their needs. This will resonate well with the company's mission to deliver best-in-class support.
