At a Glance
- Tasks: Manage customer relationships and ensure their success with our innovative platform.
- Company: Join SevenRooms, a dynamic team within DoorDash focused on hospitality.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on creativity and problem-solving.
- Why this job: Make a real impact in the hospitality industry by helping businesses thrive.
- Qualifications: 3+ years in Customer Success or Account Management with strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.
We are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption. This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business. Through meaningful experiences and innovative technology solutions, we strive to empower restaurant and hospitality operators to deliver world-class guest experiences and help their businesses to thrive.
You’re excited about this opportunity because you will...
- Manage your book of business ensuring strong customer health and adoption. Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.
- Develop success plans to ensure customer objectives are achieved. Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.
- Maintain data integrity to track key metrics, specifically ROI. Analyze your findings and make recommendations to optimize for maximum revenue.
- Become an expert on the SevenRooms platform. Provide technical and business solutions while assisting with product adoption and optimization.
- Work seamlessly with various teams across SevenRooms. Ensure we're delivering quality and thoughtful products to our clients through effective collaboration.
We’re excited about you because...
- You have 3+ years of experience working in a Customer Success or Account Management role with excellent verbal and written communications skills.
- You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
- You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects.
- You possess strong attention to detail while maintaining the ability to see the big picture and strategic objectives.
- You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems.
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
Senior Customer Success Manager employer: DoorDash
SevenRooms Ltd is an exceptional employer located in London, offering a vibrant work culture that prioritises collaboration and innovation within the hospitality industry. Employees benefit from a supportive environment that fosters personal and professional growth, alongside opportunities to engage with cutting-edge technology solutions that empower clients to thrive. With a strong focus on customer success and a commitment to employee development, SevenRooms provides a meaningful and rewarding career path for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SevenRooms on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by diving deep into SevenRooms' platform. Understand their products and how they help hospitality businesses thrive. This will show your genuine interest and make you stand out as a candidate.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've helped customers succeed in previous roles. This will demonstrate your experience and passion for customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the hospitality industry! Share experiences that highlight your commitment to customer success and how you've helped businesses thrive. We love a good story!
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight relevant skills and experiences that align with our job description. We want to know why you're the perfect fit!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured applications that get straight to the point while showcasing your personality.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DoorDash
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management. Understand key metrics like retention rates and upsell opportunities, as well as how to develop success plans that align with customer objectives. This knowledge will help you demonstrate your expertise during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients in the past. Be ready to discuss specific instances where you acted as a trusted advisor and how you navigated challenges to ensure customer satisfaction. This will highlight your ability to connect with stakeholders at all levels.
✨Demonstrate Your Problem-Solving Mindset
Think of scenarios where you've creatively solved problems for customers. Be prepared to share these stories, focusing on your analytical skills and how you used data to drive decisions. This will show that you have the curiosity and strategic thinking needed for the role.
✨Familiarise Yourself with SevenRooms
Take the time to learn about the SevenRooms platform and its features. Understanding the product inside and out will not only impress your interviewers but also allow you to speak confidently about how you can help customers optimise their use of the platform.
