At a Glance
- Tasks: Lead a dynamic customer support team and ensure top-notch service for hospitality operators.
- Company: Join SevenRooms, a leader in hospitality tech with a focus on customer success.
- Benefits: Enjoy a competitive salary, professional growth opportunities, and a supportive work culture.
- Other info: Collaborative environment with opportunities to work across teams and drive innovation.
- Why this job: Make a real impact by guiding a team and enhancing customer experiences every day.
- Qualifications: 3+ years in technical customer support, strong coaching skills, and a passion for service.
The predicted salary is between 40000 - 50000 € per year.
About the Team
The Customer Support Team at SevenRooms partners directly with hospitality operators around the world to deliver best-in-class customer support. Whether it's troubleshooting an issue, explaining how a feature works, or helping clients get the most out of our platform, we’re here to ensure they succeed.
Shifts: Full-Time
About the Role
The Team Lead, Customer Support leads our UK-based support team, ensuring hospitality operators receive fast, effective, and empathetic assistance. This role oversees day-to-day team operations, supports the growth and development of our support representatives, and helps maintain the high standard of service our customers rely on.
You’re excited about this opportunity because you will…
- Act as a Player-Coach. Step in to directly support customers when needed while ensuring the support team has the knowledge and resources to successfully resolve issues.
- Support the Team. Guide and support a team of customer support representatives, fostering a positive, collaborative, and high-performing environment.
- Coach for Performance. Monitor key metrics, provide regular feedback, and deliver coaching to help team members grow and succeed.
- Drive Team Productivity. Enhance efficiency and quality by maintaining documentation, conducting quality reviews, analyzing customer satisfaction trends, and creating impactful training.
- Collaborate Across Teams. Partner with Customer Success, Product, and other teams to share insights and improve the overall customer experience.
We’re excited about you because…
- You have 3+ years of Technical Customer Support Experience, with SaaS experience as a plus.
- You know how to inspire, coach, and develop a high-performing remote team.
- You care deeply about delivering an outstanding customer experience every time.
- You’re a clear and confident communicator, both in writing and in person.
- You’re a strong problem solver who can handle complex and escalated issues with ease.
- You’re comfortable using support tools and systems like CRMs, help desk platforms, and analytics dashboards.
Team Lead, Customer Support - In-Store - UK in London employer: DoorDash
At SevenRooms, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and personal growth. As a Team Lead in our UK-based Customer Support team, you'll enjoy comprehensive training opportunities, a supportive environment, and the chance to make a real impact in the hospitality industry. Our commitment to employee development and customer satisfaction ensures that you will thrive in your role while contributing to our mission of delivering best-in-class support.
StudySmarter Expert Advice🤫
We think this is how you could land Team Lead, Customer Support - In-Store - UK in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at SevenRooms. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and team leadership. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Share specific examples of how you've tackled complex issues in the past, especially in a customer support setting. This will demonstrate your ability to handle escalated situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team at SevenRooms.
We think you need these skills to ace Team Lead, Customer Support - In-Store - UK in London
Some tips for your application 🫡
Show Your Passion for Customer Support:When writing your application, let us know why you're excited about customer support! Share your experiences and how they align with our mission to deliver best-in-class service. We want to see your enthusiasm shine through!
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Lead role. Highlight your relevant experience in technical customer support and any leadership roles you've had. We love seeing how your background fits with what we do!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at DoorDash
✨Know the Company Inside Out
Before your interview, take some time to research SevenRooms and its customer support philosophy. Understand their platform, the hospitality industry, and how they deliver exceptional service. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Coaching Skills
As a Team Lead, you'll need to inspire and develop your team. Prepare examples of how you've successfully coached others in the past. Think about specific situations where you helped someone improve their performance or resolve a complex issue.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss challenging customer scenarios you've faced and how you resolved them. Highlight your analytical skills and your approach to troubleshooting. This will show that you can handle escalated issues with ease, which is crucial for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This not only shows your interest but also helps you gauge if SevenRooms is the right fit for you.
