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- Tasks: Support global hospitality operators with tech issues via chat, email, and phone.
- Company: Join SevenRooms, part of DoorDash, in a dynamic customer support team.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact by helping clients succeed with innovative hospitality tech solutions.
- Qualifications: Strong communication skills and 1+ years in customer-facing support roles.
- Other info: Collaborative culture with a focus on strategic problem-solving and customer satisfaction.
The predicted salary is between 30000 - 40000 £ per year.
The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it’s troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.
In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
You’re excited about this opportunity because you will…
- Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
- Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
- Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
- Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
- Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
- Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
We’re excited about you because…
- You’re a strong communicator, both in writing and over the phone.
- You bring a positive, collaborative attitude and thrive in team environments.
- You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through.
- You have a proven ability to build strong, trusted relationships with clients.
- You deliver outstanding customer service, striking the right balance between empathy and effective solutions.
- You’re analytical and resourceful, with sharp problem-solving skills.
- You have a technical mindset and an interest in hospitality tech.
- You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms.
- You have 1+ years of experience in a high-impact, customer-facing support or strategic role.
Strategic Tech Support Specialist for Hospitality SaaS in London employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Tech Support Specialist for Hospitality SaaS in London
✨Tip Number 1
Network like a pro! Reach out to folks in the hospitality tech scene on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! If you’ve got experience with tools like Zendesk or Salesforce, make sure to highlight that in conversations. Demonstrating your technical know-how can set you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Before any interviews, do some mock calls or role-plays with friends. This will help you feel more confident when discussing how you’d handle customer inquiries and support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Strategic Tech Support Specialist for Hospitality SaaS in London
Some tips for your application 🫡
Show Your Passion for Hospitality Tech: When writing your application, let us know why you're excited about the hospitality tech space. Share any relevant experiences or insights that highlight your enthusiasm and understanding of the industry.
Be Clear and Concise: We appreciate straightforward communication! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to break down your skills and experiences.
Tailor Your Application: Don’t just send a generic application. Take the time to align your skills and experiences with the specific requirements of the Strategic Tech Support Specialist role. Show us how you can contribute to our mission!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at DoorDash
✨Know the SevenRooms Platform Inside Out
Before your interview, make sure you dive deep into the SevenRooms platform. Familiarise yourself with its features and functionalities, as well as how it benefits hospitality operators. This will not only show your enthusiasm but also your readiness to provide strategic solutions.
✨Showcase Your Communication Skills
Since this role involves supporting customers via email, phone, and chat, practice articulating your thoughts clearly and concisely. Consider doing mock interviews or role-playing scenarios where you explain technical concepts in simple terms. This will help you demonstrate your strong communication skills during the actual interview.
✨Prepare for Problem-Solving Scenarios
Think of examples from your past experiences where you successfully resolved customer issues or provided strategic advice. Be ready to discuss these situations in detail, focusing on your analytical approach and the impact of your solutions. This will highlight your problem-solving skills and your ability to prioritise effectively.
✨Emphasise Your Customer-Centric Mindset
During the interview, convey your passion for delivering outstanding customer service. Share stories that illustrate your empathy and collaborative attitude when working with clients. This will resonate well with the company's mission to provide world-class support and show that you align with their values.