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For Companies At a Glance
- Tasks: Lead client onboarding and manage multiple implementation projects for the SevenRooms platform.
- Company: Join SevenRooms, a dynamic team transforming the hospitality industry with innovative technology.
- Benefits: Enjoy a collaborative culture, professional growth opportunities, and the chance to make a real impact.
- Why this job: Be a key player in helping clients succeed and thrive in the hospitality sector.
- Qualifications: 2+ years in customer-facing roles, strong communication, and project management skills.
- Other info: Fast-paced startup environment with a focus on teamwork and innovation.
The predicted salary is between 36000 - 60000 £ per year.
About the Team
The Customer Success team at SevenRooms is the heartbeat of our customers. We are a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.
About the Role
As an Implementation Partner, you will work directly with new clients to configure and launch their SevenRooms platform. You will understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.
You’re excited about this opportunity because you will...
- Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
- Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
- Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
- Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
- Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
We’re excited about you because...
- You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
- You’re a clear and confident communicator, both in writing and in person.
- You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work.
- You’re experienced in managing projects and keeping things on track.
- You thrive in fast-paced, startup environments and love working collaboratively with others.
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash's scale, reach, and digital innovation with SevenRooms' in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash's broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
Implementation Partner, In-Store in London employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Partner, In-Store in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they relate to customer success. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your communication skills! As an Implementation Partner, you'll need to convey complex ideas clearly. Try mock interviews with friends or use online resources to refine your pitch and ensure you come across as confident and articulate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the SevenRooms team and ready to dive into the exciting world of hospitality technology.
We think you need these skills to ace Implementation Partner, In-Store in London
Some tips for your application 🫡
Show Your Customer-Centric Mindset: Make sure to highlight your experience in customer-facing roles. We want to see how you've helped clients achieve their goals and how you approach problem-solving with empathy.
Tailor Your Application: Just like we tailor solutions for our clients, tailor your application to reflect the specific skills and experiences that align with the Implementation Partner role. Use keywords from the job description to make your application stand out.
Be Clear and Confident: Your written communication should be as clear and confident as your verbal skills. We appreciate concise and well-structured applications that demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at DoorDash
✨Know the Product Inside Out
Before your interview, make sure you understand the SevenRooms platform thoroughly. Familiarise yourself with its features and how it benefits hospitality operators. This will help you demonstrate your expertise and show that you're ready to guide clients effectively.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience managing multiple projects simultaneously. Use specific examples to illustrate how you've kept projects on track and aligned with customer goals. This will highlight your organisational skills and ability to thrive in a fast-paced environment.
✨Emphasise Your Customer-Centric Approach
Since the role is all about client onboarding and support, share stories that showcase your empathy and problem-solving skills. Talk about how you've tailored solutions to meet client needs in previous roles, demonstrating your commitment to customer success.
✨Practice Clear Communication
As a clear communicator, practice articulating your thoughts concisely and confidently. Whether it's in writing or speaking, being able to convey complex ideas simply will be crucial in this role. Consider doing mock interviews to refine your delivery.
