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For Companies At a Glance
- Tasks: Lead customer success for key accounts, ensuring their long-term satisfaction and growth.
- Company: Join DoorDash's innovative Customer Success Team within the dynamic hospitality tech space.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Be a trusted advisor, making a real impact in the hospitality industry while utilising your French skills.
- Qualifications: Experience in customer-facing roles, fluent in French, and a passion for tech and hospitality.
- Other info: Collaborative environment with strong career growth potential and a focus on client happiness.
The predicted salary is between 36000 - 60000 £ per year.
About the Team
Our Customer Success Team is part of DoorDash's In-Store business unit, focused on ensuring the long-term success of some of our key customers in EMEA. Our team is passionate about bringing skills as consultants, business analysts, project managers, SevenRooms advocates, and customer success professionals with a high level of curiosity about all things tech and hospitality. We're resourceful, tenacious, and effective team players who approach our work with humility, integrity, and a desire for continuous growth, motivated by our clients' happiness and providing solutions that improve retention and make their lives easier.
About the Role
As a Customer Success Manager, you'll help ensure the long-term success of our key accounts. You'll be a trusted advisor and educator, using your natural curiosity to understand not only how features work, but why, while being intrigued by operations and logistics to solve the next puzzle. You're excited about this opportunity because you will…
- Lead customer value realization by understanding customer KPIs.
- Become a trusted advisor and lead account strategy through defined implementation & onboarding processes.
- Act as a customer champion and advocate.
- Ensure customer needs are communicated to executive teams while anticipating future needs and attending industry conferences as a SevenRooms advocate.
- Monitor account performance and utilization using data to track key metrics.
- Plan and lead strategic on-sites with enterprise partners to maintain high engagement.
- Help create workflows and run internal processes.
- Increase efficiency in communications with partners across email and phone channels.
- Collaborate cross-functionally with internal teams.
- Prioritise new deliverables and methods based on evolving customer needs.
We're excited about you because…
- You have substantial experience in challenging, customer-facing roles, ideally within B2B & SaaS space, with proven experience working with the SevenRooms platform.
- You have proven experience in Customer Success or Account Management roles with the ability to articulate value propositions through phone, email, video conference, and in-person meetings.
- You have technical aptitude and understanding of hospitality software with prior experience working with Sales, Product, and Engineering teams.
- You have proven ability to lead project planning and management of cross-functional projects with exceptional client-facing oral and presentation skills.
- You can communicate, present and influence credibly at all levels including executive and C-level, with a genuine desire to work in the hospitality space servicing operators.
- You are able to communicate fluently in French.
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world. With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back. In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash's scale, reach, and digital innovation with SevenRooms' in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining. As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they're ordering online or dining in. This move reflects DoorDash's broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
Customer Success Manager, Key Accounts (French speaker) in London employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Key Accounts (French speaker) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DoorDash and SevenRooms on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into the SevenRooms platform. Understand its features and how it benefits customers in the hospitality industry. Being able to discuss specific use cases will show your genuine interest and technical aptitude, making you stand out as a candidate.
✨Tip Number 3
Practice your communication skills! Since you'll be interacting with clients and executives, make sure you're comfortable presenting your ideas clearly and confidently. Try mock interviews with friends or use online platforms to refine your pitch and get feedback.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and are familiar with the process. Good luck!
We think you need these skills to ace Customer Success Manager, Key Accounts (French speaker) in London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the hospitality and tech industries! Share experiences that highlight your curiosity and how you've helped customers succeed in previous roles. This will help us understand why you're a great fit for our team.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity and brevity!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at DoorDash
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success and account management. Understand key performance indicators (KPIs) that are relevant to the role, and be ready to discuss how you've used data to drive customer value in your previous positions.
✨Show Off Your French Skills
Since fluency in French is a must, practice speaking about your past experiences in both English and French. This will not only demonstrate your language skills but also show your ability to communicate effectively with diverse clients.
✨Be Curious About the Tech
Demonstrate your curiosity about the SevenRooms platform and the tech behind it. Prepare questions about how the software integrates with hospitality operations and think of ways you could help customers leverage these features for their success.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to showcase your problem-solving skills. Think of examples from your past roles where you successfully managed customer relationships or resolved issues, and be ready to explain your thought process.