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For Companies At a Glance
- Tasks: Support customers throughout their journey, ensuring they achieve their business goals.
- Company: Join DoorDash, a rapidly growing tech company focused on empowering local economies.
- Benefits: Comprehensive benefits, career growth opportunities, and a commitment to employee well-being.
- Why this job: Make a real impact by helping hospitality businesses thrive and deliver exceptional guest experiences.
- Qualifications: 3+ years in Customer Success or Account Management with strong communication skills.
- Other info: Diverse team culture that values unique perspectives and innovation.
The predicted salary is between 36000 - 60000 £ per year.
About the Team
The Customer Success Team is part of DoorDash's In-Store Business Unit and serves as the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans who are passionate about supporting the hospitality industry.
About the Role
We are looking for a Customer Success Manager to help secure the long-term success of our customers by providing support throughout their entire life cycle including deployment, training, and adoption. This role is essential in ensuring that our clients are provided with a world-class experience and opportunities to further develop their business. Through meaningful experiences and innovative technology solutions, we strive to empower restaurant and hospitality operators to deliver world-class guest experiences and help their businesses to thrive.
You're excited about this opportunity because you will...
- Manage your book of business ensuring strong customer health and adoption.
- Achieve gross-and-net retention revenue targets while identifying upsell opportunities to pass to our account development teams.
- Develop success plans to ensure customer objectives are achieved.
- Build strong, long-lasting relationships and become a trusted advisor with key stakeholders and executive sponsors.
- Maintain data integrity to track key metrics, specifically ROI.
- Analyze your findings and make recommendations to optimize for maximum revenue.
- Become an expert on the SevenRooms platform.
- Provide technical and business solutions while assisting with product adoption and optimization.
- Work seamlessly with various teams across SevenRooms.
- Ensure we're delivering quality and thoughtful products to our clients through effective collaboration.
We're excited about you because...
- You have 3+ years of experience working in a Customer Success or Account Management role with excellent verbal and written communications skills.
- You have demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level.
- You have experience building and implementing systems and processes for internal communication with proven ability to manage multiple projects.
- You possess strong attention to detail while maintaining the ability to see the big picture and strategic objectives.
- You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash's scale, reach, and digital innovation with SevenRooms' in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they're ordering online or dining in. This move reflects DoorDash's broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
Customer Success Manager in London employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DoorDash or SevenRooms on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by diving deep into the company culture and values. Show us how your passion for customer success aligns with our mission to empower local economies. We love seeing candidates who get what we're all about!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've helped customers succeed in the past. We want to hear about your problem-solving skills and how you built those strong relationships.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers succeed and your passion for the hospitality industry.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Account Management. We love seeing how your skills align with our needs, so don’t be shy about showcasing your achievements and how they relate to the role!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, we’re looking for strong communication skills, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DoorDash
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand key metrics like retention rates and upsell opportunities, as well as how to build strong relationships with clients. This knowledge will help you speak confidently about how you can contribute to the team.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples that demonstrate your ability to influence and present ideas effectively. Think of situations where you've successfully communicated with stakeholders at various levels, especially C-level executives.
✨Be Ready to Discuss Problem-Solving
The interviewers will likely want to know how you approach challenges. Prepare to discuss specific instances where you've identified a problem, analysed data, and implemented a solution that benefited your customers. Highlight your curiosity and strategic thinking in these scenarios.
✨Familiarise Yourself with SevenRooms
As a potential Customer Success Manager, it's crucial to understand the SevenRooms platform. Research its features and how it empowers hospitality businesses. Being able to discuss how you would leverage this technology to enhance customer experiences will set you apart from other candidates.
