At a Glance
- Tasks: Lead client onboarding and tailor solutions for their unique needs.
- Company: Join a dynamic team at SevenRooms, focused on customer success in hospitality.
- Benefits: Competitive salary, collaborative culture, and opportunities for professional growth.
- Other info: Fast-paced startup environment with a focus on teamwork and collaboration.
- Why this job: Make a real impact by helping clients succeed with innovative technology.
- Qualifications: 2+ years in customer-facing roles, fluent in Italian, and strong project management skills.
The predicted salary is between 40000 - 50000 £ per year.
About the Team
The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.
About the Role
As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.
You’re excited about this opportunity because you will…
- Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
- Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
- Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
- Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
- Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
We’re excited about you because…
- You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
- You’re a clear and confident communicator, both in writing and in person.
- You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work.
- You’re experienced in managing projects and keeping things on track.
- You thrive in fast-paced, startup environments and love working collaboratively with others.
- Speak fluent Italian language.
Accessibility notice: If you need any accommodations during the interview process, please inform your recruiting contact upon initial connection.
Implementation Partner with Italian employer: DoorDash
At SevenRooms, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our Customer Success team is dedicated to empowering employees through continuous growth opportunities and collaborative projects, all while making a meaningful impact in the hospitality industry. Located in a dynamic environment, we offer a unique chance to work with diverse clients and develop your skills in a supportive atmosphere that values innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Partner with Italian
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at SevenRooms or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the company culture and values. SevenRooms is all about customer success, so think of examples from your past experiences where you've gone above and beyond for clients.
✨Tip Number 3
Show off your project management skills! Be ready to discuss how you've successfully managed multiple projects in the past. Use specific examples to demonstrate your ability to keep things on track and aligned with goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the team at SevenRooms.
We think you need these skills to ace Implementation Partner with Italian
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your passion for customer success and hospitality.
Tailor Your Application:Make sure to customise your application for the Implementation Partner role. Highlight your experience in customer-facing roles and how it relates to the responsibilities mentioned in the job description. We love seeing how you connect your skills to our needs!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at DoorDash
✨Know the Product Inside Out
Before your interview, make sure you understand the SevenRooms platform thoroughly. Familiarise yourself with its features and how it benefits clients in the hospitality sector. This will help you demonstrate your expertise and show that you're ready to guide clients effectively.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you've successfully managed multiple tasks simultaneously. Highlight your ability to keep things on track and aligned with customer goals. This will reassure the interviewers that you can handle the fast-paced environment they operate in.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both in writing and verbally. Since this role involves a lot of client interaction, being a confident communicator is key. Consider doing mock interviews with a friend to refine your delivery.
✨Emphasise Your Customer-Centric Mindset
Be prepared to discuss how you've put customers first in previous roles. Share specific examples of how you've tailored solutions to meet client needs and helped them achieve their goals. This aligns perfectly with the empathetic approach that SevenRooms values.
