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- Tasks: Lead client onboarding and manage multiple implementation projects for the SevenRooms platform.
- Company: SevenRooms is a hospitality tech company empowering operators with data-driven tools for success.
- Benefits: Enjoy a collaborative work culture, remote work options, and opportunities for professional growth.
- Why this job: Join a dynamic team that values empathy and innovation while making a real impact in hospitality.
- Qualifications: 2+ years in customer-facing roles, strong communication skills, and project management experience required.
- Other info: Be part of a rapidly growing company backed by DoorDash, shaping the future of hospitality technology.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer-first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.
About the Role
As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.
You’re excited about this opportunity because you will…
- Lead Client Onboarding. Manage all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
- Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
- Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
- Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
- Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
We’re excited about you because…
- You have 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology
- You’re a clear and confident communicator, both in writing and in person
- You’re detail-oriented and bring strong critical thinking and problem-solving skills to your work
- You’re experienced in managing projects and keeping things on track
- You thrive in fast-paced, startup environments and love working collaboratively with others
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.
With best-in-class tools for marketing, operations, and guest experience — all deeply integrated with its industry-leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.
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Implementation Partner, In-Store - UK employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Partner, In-Store - UK
✨Tip Number 1
Familiarise yourself with the SevenRooms platform before your interview. Understanding its features and how it benefits hospitality operators will help you demonstrate your product knowledge and show that you're proactive.
✨Tip Number 2
Prepare examples from your past experience where you've successfully managed multiple projects or client onboarding processes. This will showcase your ability to handle the responsibilities of the Implementation Partner role effectively.
✨Tip Number 3
Research the hospitality technology landscape and be ready to discuss current trends and challenges. This will not only impress your interviewers but also demonstrate your commitment to understanding the industry.
✨Tip Number 4
Practice your communication skills, both verbal and written. As a clear communicator is essential for this role, being able to articulate your thoughts confidently will set you apart during the interview process.
We think you need these skills to ace Implementation Partner, In-Store - UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Implementation Partner role at SevenRooms. Highlight your experience in customer-facing roles and project management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, detail orientation, and any relevant experience in SaaS or hospitality technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed projects and helped clients achieve their goals in previous positions.
Showcase Problem-Solving Skills: In your application, provide examples of how you've tackled challenges in past roles. This will demonstrate your critical thinking and problem-solving abilities, which are essential for the Implementation Partner position.
How to prepare for a job interview at DoorDash
✨Understand the Company Culture
Before your interview, take some time to research SevenRooms and its culture. Familiarise yourself with their customer-first mindset and collaborative approach. This will help you align your answers with their values during the interview.
✨Showcase Your Project Management Skills
As an Implementation Partner, you'll be managing multiple projects simultaneously. Be prepared to discuss your experience in project management, including specific examples of how you've kept projects on track and met client goals.
✨Demonstrate Your Communication Skills
Clear communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. You might even want to prepare a brief explanation of a complex topic related to SaaS or hospitality technology to showcase your expertise.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your critical thinking and problem-solving abilities. Think of past challenges you've faced in customer-facing roles and how you resolved them. This will demonstrate your ability to tailor solutions to clients' needs.
