At a Glance
- Tasks: Lead client onboarding and manage multiple implementation projects for the SevenRooms platform.
- Company: Join SevenRooms, a dynamic team transforming the hospitality industry with innovative technology.
- Benefits: Enjoy a collaborative culture, professional growth opportunities, and the chance to make a real impact.
- Other info: Fast-paced startup environment with a focus on teamwork and innovation.
- Why this job: Be a key player in helping clients succeed and thrive in their business journey.
- Qualifications: 2+ years in customer-facing roles, strong communication, and project management skills.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Success team at SevenRooms is the heartbeat of our customers. We’re a global, collaborative group of relationship builders, problem solvers, and product experts who help hospitality operators achieve their goals. With empathy and a customer‑first mindset, we guide clients through every stage of their journey and ensure they get lasting value from the SevenRooms platform.
About the Role
As an Implementation Partner, you’ll work directly with new clients to configure and launch their SevenRooms platform. You’ll understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long‑term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.
You’re excited about this opportunity because you will…
- Lead Client Onboarding. Manage all onboarding activities including project kick‑off, training, configuration, data migration, and launch to help clients reach value quickly.
- Manage Multiple Projects. Oversee several implementation projects at once, keeping them on schedule and aligned with customer goals and satisfaction.
- Tailor Solutions to Clients. Work closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
- Be a Product Expert. Guide clients through the platform, helping them learn and apply tools based on their unique business objectives.
- Collaborate Across Teams. Partner with Sales and Customer Success to support a smooth handoff and drive product adoption.
We’re excited about you because…
- You have 2+ years of experience in customer‑facing roles, ideally in SaaS or hospitality technology.
- You’re a clear and confident communicator, both in writing and in person.
- You’re detail‑oriented and bring strong critical thinking and problem‑solving skills to your work.
- You’re experienced in managing projects and keeping things on track.
- You thrive in fast‑paced, startup environments and love working collaboratively with others.
About SevenRooms
In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world. With best‑in‑class tools for marketing, operations, and guest experience — all deeply integrated with its industry‑leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
In 2025, DoorDash acquired SevenRooms to strengthen its in‑store strategy and expand its merchant‑first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in‑store capabilities to support hospitality businesses across every channel — from discovery and delivery to on‑premise dining. As DoorDash builds out its in‑store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in.
Implementation Partner, In-Store employer: DoorDash
At SevenRooms, we pride ourselves on being an exceptional employer that values collaboration, innovation, and personal growth. Our Customer Success team thrives in a dynamic work culture where every team member is empowered to make a meaningful impact on our clients' success in the hospitality industry. With comprehensive onboarding, ongoing training, and opportunities for professional development, we ensure that our employees are equipped to excel in their roles while enjoying the unique advantages of working within a rapidly growing company backed by DoorDash.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Partner, In-Store
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at SevenRooms. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the SevenRooms platform inside out. Familiarise yourself with their services and think about how your skills can help clients achieve their goals. Show them you’re ready to hit the ground running!
✨Tip Number 3
Practice your communication skills! As an Implementation Partner, you’ll need to convey complex ideas simply. Role-play with a friend or use online resources to sharpen your pitch and ensure you come across as confident and clear.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the SevenRooms team.
We think you need these skills to ace Implementation Partner, In-Store
Some tips for your application 🫡
Show Your Customer-Centric Mindset:In your application, make sure to highlight your experience in customer-facing roles. We want to see how you've helped clients achieve their goals and how you approach problem-solving with empathy.
Tailor Your Application:Just like we tailor solutions for our clients, tailor your application to reflect the specific skills and experiences that align with the Implementation Partner role. Use keywords from the job description to show you're a perfect fit!
Be Clear and Confident:Your written communication should be clear and confident. We appreciate applicants who can convey their thoughts effectively, so take the time to proofread and ensure your application is polished.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with SevenRooms!
How to prepare for a job interview at DoorDash
✨Know the Product Inside Out
Before your interview, make sure you understand the SevenRooms platform thoroughly. Familiarise yourself with its features and how it benefits hospitality operators. This will not only show your enthusiasm but also help you answer questions about how you can tailor solutions to clients.
✨Showcase Your Project Management Skills
Be ready to discuss your experience managing multiple projects simultaneously. Prepare specific examples of how you've kept projects on track and aligned with customer goals. This will demonstrate your ability to handle the fast-paced environment that SevenRooms thrives in.
✨Emphasise Your Customer-Centric Mindset
Since the role is all about guiding clients through their journey, highlight your experience in customer-facing roles. Share stories that showcase your empathy and problem-solving skills, illustrating how you've helped clients achieve their goals in the past.
✨Prepare for Collaborative Scenarios
Collaboration is key at SevenRooms, so think of examples where you've worked effectively with cross-functional teams. Be ready to discuss how you’ve partnered with sales or customer success teams to ensure smooth handoffs and drive product adoption.
