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- Tasks: Provide top-notch tech support to hospitality operators worldwide via email, phone, and chat.
- Company: Join a leading food delivery and hospitality tech firm with a global reach.
- Benefits: Flexible full-time shifts, competitive pay, and a vibrant team culture.
- Why this job: Make a real difference in client satisfaction while working in a fast-paced environment.
- Qualifications: 1+ years in customer support, strong communication skills, and familiarity with Zendesk.
- Other info: Weekend availability required; thrive in a dynamic, team-driven atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
A leading food delivery and hospitality technology firm is seeking a Technical Support Representative to assist hospitality operators globally. In this role, you will provide support via email, phone, and chat while delivering strategic solutions to enhance client satisfaction.
Candidates should have:
- 1+ years experience in a customer-facing role
- Strong communication skills
- Familiarity with tools like Zendesk
This position offers multiple full-time hourly shifts, requiring weekend availability, and supports a fast-paced, team-driven environment.
Global Hospitality Tech Support & Success Advocate employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Hospitality Tech Support & Success Advocate
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping clients, make sure you can explain technical concepts clearly and concisely. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Global Hospitality Tech Support & Success Advocate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles, especially if you've worked with hospitality tech before. We want to see how your skills align with the role of a Technical Support Representative!
Show Off Your Communication Skills: Since this role involves supporting clients via email, phone, and chat, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you’d interact with our clients.
Familiarity with Tools: If you’ve used tools like Zendesk or similar platforms, make sure to mention that! We love seeing candidates who are already familiar with the tech we use, as it shows you're ready to hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DoorDash
✨Know Your Tech Tools
Familiarise yourself with tools like Zendesk before the interview. Be ready to discuss how you've used similar platforms in past roles, as this will show your technical proficiency and readiness to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves supporting clients via various channels, practice articulating your thoughts clearly. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you convey empathy and understanding.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled challenges in previous customer-facing roles. Highlight specific situations where you provided strategic solutions that enhanced client satisfaction, as this aligns perfectly with what the company is looking for.
✨Embrace the Team Spirit
This position thrives in a fast-paced, team-driven environment. Be ready to discuss how you've collaborated with colleagues in the past and how you can contribute to a positive team dynamic. Showing that you're a team player will definitely work in your favour!
