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- Tasks: Support hospitality operators globally via chat, email, and phone to resolve technical issues.
- Company: Join SevenRooms, a dynamic part of DoorDash focused on exceptional customer support.
- Benefits: Flexible shifts, competitive pay, and the chance to work in a fast-paced environment.
- Why this job: Make a real impact by helping businesses thrive with your problem-solving skills.
- Qualifications: Strong communication skills and 1+ years in customer-facing roles are essential.
- Other info: Exciting opportunities for growth in a collaborative team atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it’s troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.
In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients.
You’re excited about this opportunity because you will…
- Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care.
- Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
- Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs.
- Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions.
- Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first.
- Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.
We’re excited about you because…
- You’re a strong communicator, both in writing and over the phone.
- You bring a positive, collaborative attitude and thrive in team environments.
- You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through.
- You have a proven ability to build strong, trusted relationships with clients.
- You deliver outstanding customer service, striking the right balance between empathy and effective solutions.
- You’re analytical and resourceful, with sharp problem-solving skills.
- You have a technical mindset and an interest in hospitality tech.
- You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms.
- You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality.
Customer & Technical Support Representative employer: DoorDash
Contact Detail:
DoorDash Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Technical Support Representative
✨Tip Number 1
Get to know the company inside out! Research SevenRooms and understand their mission, values, and the specifics of the Customer & Technical Support role. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be supporting customers via email, phone, and chat, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to discuss these during interviews to demonstrate your analytical mindset and resourcefulness.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at SevenRooms. Don’t miss out on this opportunity!
We think you need these skills to ace Customer & Technical Support Representative
Some tips for your application 🫡
Show Your Communication Skills: Since this role is all about supporting customers through various channels, make sure your written application showcases your strong communication skills. Use clear and concise language, and don’t shy away from showing a bit of personality!
Tailor Your Application: Take the time to tailor your application to the job description. Highlight your experience with customer support and any technical skills that relate to the hospitality tech space. We want to see how you can bring value to our team!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with strategic solutions, so let us know how you’ve done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at SevenRooms!
How to prepare for a job interview at DoorDash
✨Know the SevenRooms Platform Inside Out
Before your interview, take the time to familiarise yourself with the SevenRooms platform. Understand its features and how it benefits hospitality operators. This will not only show your interest but also help you answer questions about how you can support customers effectively.
✨Showcase Your Communication Skills
As a Customer & Technical Support Representative, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common customer scenarios with a friend to demonstrate your ability to handle inquiries over email, phone, and chat.
✨Prepare for Problem-Solving Questions
Expect to be asked about past experiences where you resolved customer issues. Think of specific examples that highlight your analytical skills and resourcefulness. Be ready to explain your thought process and the steps you took to achieve a successful outcome.
✨Emphasise Your Team Spirit
The role requires collaboration, so be prepared to discuss how you work well in a team environment. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for working together to provide top-notch customer support.
